Question about HP PSC 1315 All-In-One InkJet Printer

4 Answers

HP ALL in ONE's won't print unless you restart computer & Printer

I am in Afghanistan (US Gov't.) and we use several HP all in ones (F370, 5610, 4180) and the ALL have the same issues:

If the computer is on for a while and you try to print nothing happens. It gets sent to the print queue, but just sits there. If you try to delete it, it will just say deleting file and never does. I have to restart the computer, turn the printer off. Once the computer restarts & I turn on the printer, it will print whatever is in the queue. This is extremely frustrating... especially since I work for US Government and you'd think out IT guys here can fix it... (or the US would foot the bill for bigger, commerical products) but, no, they just say, "they are pieces of crap, bought on local economy." So, I turn to you guys. This has been going on for a week now. HELP is GREATLY appreciated!

Thanks!

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  • 2 more comments 
  • r_j_cass Jan 27, 2008

    not printing the info. on my psc 1315

  • nave002 Feb 02, 2008

    Definitely the same problem, it's been ongoing for sometime now and it's very frustrating having to turn the whole system off in order for documents to be deleted from printer...

  • oif3bill Feb 03, 2008

    Thanks for the comments; however, it doesn't fix the problem.

  • Anonymous Feb 14, 2008

    The items iam sending to the printer just sit in the printing que. They do not print when i turn the printer off though. I have checked my ports, turned the computer off, unplugged plugs, turned printer off and nothing

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Dear Sir,

As you are experiencing an issue with the print documents stuck in queue, I would like to provide you a solution which could be performed without restarting the computer, please refer the below mentioned steps to resolve the issue.

Step 1:
----------
Note: Disconnect the USB cable from the computer before performing the below steps

Restart Printer spooler :
-----------------------------------
Here are the steps to start the print spooler service:
1. Click Start and then click Run and in the run window type services.msc and then press Enter.
2. Locate Print spooler from the Services window which is opened now.
3. Right click on it and select Stop.
4. Right click on Print spooler again and select Start.

Once done, connect the USB cable back to the computer then perform Step 2.

Step 2:
----------
1. Open My Computer and go to control panel and click Printer and Faxes.
2. Right-click the HP printer XXXXXX icon which is set as default.
3. Click Properties.
4. Click the Advance tab.
5. Click Print directly to the printer.
6. Click OK.
Hope these steps help you effeciently.

With Regards,
Ashesburn....

Posted on Feb 10, 2008

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WOW Ashesburns thanks! This helped me :D

Posted on Mar 31, 2010

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  • Expert
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Dear Gentlemen:

We experienced same problem however I can manage to do away from this frustrating bugs as hows' and follows; do not cancel the printing job while on the middle of printing mode or collecting data to printer(queing) yet. Remove the paper instead on the tray or bypass tray and wait for the error to come out on screen ("Error out of Paper") there click the Cancel button. Other models have fixes already or driver updates. Please do update as necessary as it is, and always install the printer manager and update manager to monitor current updates and fixes. Have a nice day.

Best regards,
Rosener Guyano

Posted on Feb 02, 2008

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Can you email me the solution to the above problem. I have to restart my computer in order for it to print the files in the print queue.

Thanks!

Mike

Posted on Nov 29, 2008

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Posted on Jan 02, 2017

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