Gateway 504GR PC Desktop Logo
Posted on Dec 21, 2009
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I have a Gateway 504 GR and my brother got a few viruses on it. I tried to delete them in Safemode but failed. I then got our Windows Disk and reinstalled the OS. In doing so we lost all of our Drivers. When i power up there is no option to Press F11 and restore to factory settings. Also when i system restore back to a earlier time i can't because i reinstalled the OS. What should i do? I have no internet on it because the Net card driver was lost as well. I also downloaded all the drivers from Gateway site but am not sure how to install them. When i click them it just UnZips the file.... When i try to Repair the 1394 conection it say Failed to query TCP/IP settings. HELP! what should i do :]

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  • Gateway Master 32,281 Answers
  • Posted on Dec 21, 2009
Anonymous
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I assume you have copied the downloaded files to the Gateway computer.
When you click on the various downloaded files it unzips and creates a folder for each unzipped file and then the expanded the files are placed into this folder.
To install the various drivers, open each folder (one at a time) and run the SETUP file or INSTALL file that is in this folder.

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I have a gateway 504 GR that was recently wiped clean to get rid of a virus. Now the computer tower powers on all the fans and everything seems fine, I can even hear the windows start up sound through my...
Double check connectors to the monitor at the back of the computer (if there is more than 1 check the correct one is being used) and also the back of the monitor. Try using a spare cable if you have one to eliminate that problem too.

It does seem like a mechanical fault rather than a software fault as you should get something even if it is only the bios start up screen!
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can you access safemode?.. Try to chkdsk your hard drive under safemode. To access safemode press F8 during bootup, then goto start>run>type cmd. Then type chkdsk /r. wait until it finish then restart your laptop into normal mode.
If the problem still exist, try to repair your windows by the use of recovery disk in windows 7 or Vista, while in XP just run the CD installer of XP and chose repair.
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I cant log in to my computer Windows Vista (due to a failed system restore). Now when I go to the login it has a blank user named "other user". That happens in safemode, repair system, and...
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If you didn't create recovery disks when you got the computer, you will need to contact Gateway for them.
I would question the supposition that you have a virus. If you do, you can usually at least get into safe mode. I would suspect a hardware problem in your case.
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It may be a hard drive problem or virus, try running the system operating disk that should have came with the computer or just buy a system disk and reformat the drive and put windows back on to it hope that helps.
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Can't boot.
Simpliest solution is to do a system restore. Reload Windows.

Some people think this is lazy tech work so ill give you a few other options.

1.run a check disk from a boot disk
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there are probably a few other things you can try, I just cant think of what they are right now.
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Jul 13, 2009 • HP Compaq dc5000 Intel Desktop PC - Intel...
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Locks up at destuctive restore
you need to enable the USB controllers in the bios, (this F1 or F2 on boot up), before you can complete the restore, there are no viruses there because you are not booted into windows so a virus won't affect it

good luck and keep us informed with your progress

regards
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its a little problem without the windows disk but try this steps.

Turn on the computer-while booting press the F8 key until you have an option to choose safemode.
then choose safemode, once on the safemode, if you have install somoething on your computer, try to uninstall it, if not then on the safemode try to back up your files.Scan for viruses and spyware.

If this may not work then I suggest you get a windows setup disk.
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