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I have the same problem. I called bravetti/europro and they told me that they don't support this model any more and don't have replacement parts either. What I do to use it is I use a knife as the blade on the lid and stick it in the slot and move the switch toward the back. This is eaiser when the blender is off of the unit. You can do the same thing to use the blender but switch is a little harder to push.