-
Master
1,031 Answers
- Posted on Dec 19, 2009
Re: printer carriage stall/stuck
-
follow the steps below
-
Reconnect the power cord to the back of the product.
-
Press the Power button ( ) to turn on the product.
-
Open the carriage access door. The carriage might try to move into the access area. If so, allow it to move to that position
With the product turned on, disconnect the power cord from the back of the product.
Unplug the power cord from the power source or electrical outlet.
Check for any paper or objects that might be stopping the carriage.
CAUTION:
If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
Reach inside the product, and then manually move the carriage.
-
If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
-
If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
-
If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
Remove any loose paper or obstructions found.
Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
Close the carriage access door.
Reconnect the power cord to the product and to the power source.
Reconnect the USB cable to the product.
Load plain paper in the tray.
×