Question about Delstar DS-802 Digital Media Player

5 Answers

Vista + mp4 player= not working! help

I got this mp4 player for christmas, and I can't get my computer to recognize the device. I live with my friend and we share her computer, and she has Windows Vista (which I hate). I bought all of this music and downloaded it to my computer and can't get it on the player. Can anyone help me?

I have tried just plugging it in and the first time it said that it had downloaded all of the software needed, and then it wont read it. A message will pop up saying that the device has malfunctioned and that Windows can not read the device. Please help!

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  • 5 more comments 
  • Anonymous Feb 29, 2008

    CANNOT SYNC FROM MEDIA PLAYER NEED UPDATES

  • Anonymous Mar 02, 2008

    I bought this device for Xmas for my daughter, and we also have window's vista. The mp4 hasn't worked yet please help with installation information to resolve this problem

  • Kitty_Power Mar 04, 2008

    I got my mp3 player for Christmas and the computer recognizes it. I also downloaded the music but the Removable Disk (J:) will not show up.

  • Zekey z Apr 16, 2008

    My computer wont recognize the device so it wont charge

  • Anonymous Jun 04, 2008

    Mine will charge and stuff, but when I plug it in the windows does not recognize it. How stupid.

  • Anonymous Aug 17, 2008

    I tried to plug my mp4 to other pc but still not recognize it.

  • Stephen B. Melamed Aug 17, 2008

    Placed driver disc in box.

    Followed instructions in manual for exe. programs.

    Microsoft didn't recognize drivers and couldn't find solution, suggested to contact manufacture.

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5 Answers

Take it back

Posted on Nov 04, 2008

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Unit should show up as "removable drive" in "Computer" folder if it doesn't check Administrative Tools/computer managment/disk management.If it's listed make sure it's online and has a drive letter assined to it.
Another similar problem arises when your connected to a network . THE UNIT AND THE NETWORK TRY TO SHARE A DRIVE LETTER. This can also be fixed in Disk manager just reassign another drive letter to the unit. DO NOT REASSIGN A NEW DRIVE LETTER TO THE NETWORK DRIVE.
Johnny Delstar

Posted on Apr 28, 2008

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I have exactly the same problem with Windows Vista. Every time that I want to put some new music into it, I have to find a computer with Windows XP. It apparently doesn't work with Windows Vista. The only solution that I found was finding other PC that doesn't use Vista.

Posted on Apr 27, 2008

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Return the mp4

Posted on Mar 02, 2008

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I suggest finding a friend with an XP machine. Connect to that one, and if it works, it means Vista does not yet have the correct driver for this player. Dont expect a lot of success with video. Tons of people are not able to play video at all, eventhough it will download to the player fine.

Posted on Feb 10, 2008

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Posted on Jan 02, 2017

Anonymous

  • 1 Answer

SOURCE: Vista + mp4 = PROBLEM

you need to go windows media player and go to sync. then drag all the music you riped to your library. the its just clik sync and wait for the files to download

Posted on Feb 10, 2008

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1 Answer

Hi, my pc don't read the mp34 audio player =( help!!!


Why is my mp3 and mp4 player not being detected by my computer when I connect it?

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see mp3 and mp4 player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the mp3 and mp4 player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

Image
.

STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
Image
2. Click Device Manager on the left pane.
Image

NOTE: mp3 and mp4 Players can connect to your computer in MSC or MTP mode. Exceptions are mp3 and mp4 Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for mp3 and mp4 Players when used with Windows OS.

The mp3 and mp4 player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

May 05, 2011 | Digital Audio NAP256 MP3 Player

1 Answer

I have mitone mp4 player (MITMP26) 4 GB . I have a problem. USB device don't see my computer. Windows 7 64 bit. Please help me.


Hi, player not recognized by the computer

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see Sansa player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.


STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
Image
2. Click Device Manager on the left pane.
Image

NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are mitone mp4 player Connect and mitone mp4 player Express which only use MTP mode. MTP mode is the recommended and default method for mitone mp4 player Players when used with Windows OS.

The mitone mp4 player player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.



SOLUTION 3 - Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.


If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the mitone mp4 player firmware

NOTE: mitone mp4 player Express and mitone mp4 player Connect do not have MSC mode. For mitone mp4 player Connect you can try reinstalling the firmware using the Connect Recovery Mode.

Additional troubleshooting notes:
If you have replaced the mitone mp4 player Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting.
- Try connecting on another computer.
- Try using a different USB cable
- Try connecting to the back USB ports which may supply better power.
- If only MTP mode is not working, try reinstalling Windows Media Player
For Windows XP try also download and install the MTP Porting Kit.

Hope that helped And please don't forget to rate me..

Have a nice day....

Feb 19, 2011 | Audio Players & Recorders

1 Answer

I have just bought a new sansa clip. i have successfully uploaded music to the the player and i can hear it well. now when i try to access the player through the computer i cannot access the music and...


Hi, are you sure the computer is recognizing your player?...if not....

player not recognized by the computer

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see Sansa player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.


STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
Image
2. Click Device Manager on the left pane.
Image

NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are mitone mp4 player Connect and mitone mp4 player Express which only use MTP mode. MTP mode is the recommended and default method for mitone mp4 player Players when used with Windows OS.

The mitone mp4 player player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.


Hope it helped ..

Have a nice day..

Feb 19, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

Bought a VibeTech DCX 8GB nano MP3/MP4 player from a deals website for christmas. The unit comes with little documentation, a USB cable and headphones. Unfortunately the unit is not recognized by either...


XP and Vista probably won't recognize it without drivers installed for it, I would suggest trying it on a newer computer, something running Windows 8 or 10 should see it just fine. The older operating systems just arent that compatible with newer USB devices unless you have a driver to install for them first.

May 04, 2017 | Audio Players & Recorders

1 Answer

My compaq/hp with windows vista basic O/S will not recognize video taken with samsung mx20 digital video camcorder. the cam' shoots video in mp4 format is there anywhere I can get a update for mp4 I assume...


the windows vista will not recognize usb camera devices so first you should have the driver installed and then try some other media players other than windows media player to play the imported video and i recomment vlc player

May 18, 2009 | Computers & Internet

1 Answer

Barbie MP# player installationg problem


I bought a new MP4 player with out manual and I am disabled how to operat it. Can you help me with my MP4 player? The code is MP4-GE-NE-005

Jan 09, 2009 | Audio Players & Recorders

2 Answers

My comp. doesnt recognize my premier mp4


The computer recongize it as a removable disk.
plug in your mp4 player
click start
click computers
click removable disk
formate the disk
copy and paste you songs.

Dec 23, 2008 | Premier MP4 Digital Media Player

1 Answer

Vista + mp4 = PROBLEM


you need to go windows media player and go to sync. then drag all the music you riped to your library. the its just clik sync and wait for the files to download

Feb 06, 2008 | Delstar DS-802 Digital Media Player

2 Answers

Lost download disc


I couldn't find any software that could make your mp4 works, but if you have windows XP you don't need to have a Cd.
The computer by itself recognize it.
Also if you have the cable just plug it in the new computer and he will recognize it if it is windows XP. but if you have Windows Vista you will have to buy the Disc.
I hope my answer helped you .. Thank you

Jan 29, 2008 | Sears TGE MP3 Player

2 Answers

Computer Won't recognize MP3/MP4 Player


No Sorry. Did you put in the iLO start disk?

Dec 19, 2007 | iLO (2 GB) MP3 Player

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