Sony Ericsson Z525a Cellular Phone Logo

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Posted on Jan 22, 2008
Answered by a Fixya Expert

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Sony white screen of Death, - 4 out 5 phones.

This will be the fourth Z525a I will be sending back to Cingular (1-800-801-1101) for warranty replacement since Feb 15, 2007 when my 2 year contract started. Since I blindly thought they would have a good product I did not by the insurance. My concern now is that with such a poor product run what would be my options if it dies after the warranty period. With such high failure rates Cingular or Sony should extend the warranty period out for the full 2 years on these. Any info you have on this would be helpful. I have read the solutions posted here so you don't need to go over that again. Thanks and I found your website so helpful that before my next purchase I'll look here first. - Mr Zip with no Z525a

  • mdp5518 Mar 11, 2008

    I have the same screen problem on my 2nd z525a and no technical support. My wife took my daughter to the ATT store and the clerk opened it and closed it and gave them a number to call. I got on chat line with tech support and again call customer support to file a claim. This phone is not for a high use person that sends and recieves text. It seems that the opening and closing does something to it. It is not the ribbon cable because you can play around with it and get an image to appear until you hit the keyboard again. It is a software problem and the on off flip feature.

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  • Posted on Jan 23, 2008
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Sony Ericsson is a great product - the screen of death is normal because they have a poor software - it gets caused by taking off battery too fast, disconecting or connecting to usb cable and other reasons.
Worst for worst a simple flash should resolve - for the warranty - if the phone is over $300 then warranty is worth it, otherwise the 1yr free phones standard warranty should be ok, because they are usually cheap to fix.

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Unlock code for a sony z525 imei 35184101-353680-2-04

Good place to get the unlock code for your sony ericsson z525 model mobile ,
Just visit this site Theunlockarena.com , here it gives the easy methods to get the mobile unlocked........
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Must be bad day for the Z525a. Mine just did the same thing. Apparently is is a bad cable. There is another post within fixya that provides the solution if you are no loner under warranty. Here is the link
http://www.fixya.com/support/t307527-sony_ericson_z525a_blank_screen
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try to flash your phone. take it to a service center and have it flashed. that would be the best solution for it.
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you should send it back to be serviced as it sounds like a faulty LCD and it will need to be replaced
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Unfortunately this seems to be a problem that happens to all sony ericsson z525a phones before too long. (And it seems sometimes it happens on the anniversary of the expiration of any and all warranties)

I do have some codes for running service tests on the sony z525 but with a blank screen they wont do you much good. anyway..

I'll post them here and let you know that when I tried them on my phone (when the screen worked) they did exactly what they were supposed to. You can test the screen...but only if the screen is working.

Unfortunately none of these codes will work if you have a phone with a blank screen...

THANKS SONY

Nokia anyone?

To check the IMEI# = * # 06 #
Secret Service Menu= > * < < * < * (< is left, and > is right)
To reach last dialed numbers= 0 then #
Info about Simlock= < * * < (use with caution)

again...none of these seemed to fix the problem of the blank screen...but if you should get another z525a you can use these commands to do what they're listed to do....until the screen goes blank....
Now, to retrieve your numbers you would need to follow these key strokes...

center, toggle down (1 time), center, toggle up (2 times), center, toggle down (5 times), center, toggle down (5 times), center (3 times)

then wait for quite some time...it takes a while to copy all of the contacts...I would say anywhere from 5 to 10 mins...

this should work to save your contacts.

To save your pictures (and any other data you might want to retrieve) you could buy Sony's data cable2.gif for the z525a. I haven't tried this but it should work since that is what the cable is for.

Its called a DCU-60 USB data cable, and is listed as being compatible with the z525a.


You could also try getting a T6 Torx bit screwdriver and taking it appart to replace the flex cable that runs to the screen...but I would suggest getting all the data off the phone first.
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the instructions for bluetooth were incorrect. Someone please list the actual steps to turn on bluetooth if you can't see screen.


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Hi,
The Sony Ericsson Z525a features bluetooth. To turn it on, enter the main menu and go to CONNECTIVITY, BLUETOOTH and there turn bluetooth on. Now that the bluetooth is on you can send music files to your phone via bluetooth.
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try the last 4 digit's of your phone number
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The fix for the Ericsson z520/z525 White Screen of Death (WSOD) is to buy a new flex cable and replace it. You can get one off eBay for like $10 after shipping.

Taking apart your phone can be a little tricky. You'll need a T6 Torx bit and a little courage. You can use this site as a start. After that, a pair of tweezers and a few photographs to get you back where you started is all you need. I can post a couple pics I took, if there's interest.

Note this only fixes the WSOD case where the phone still can make and receive calls, you just can't see anything on either screen.
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