Question about Sony Ericsson Z525a Cellular Phone

1 Answer

Sony white screen of Death, - 4 out 5 phones.

This will be the fourth Z525a I will be sending back to Cingular (1-800-801-1101) for warranty replacement since Feb 15, 2007 when my 2 year contract started. Since I blindly thought they would have a good product I did not by the insurance. My concern now is that with such a poor product run what would be my options if it dies after the warranty period. With such high failure rates Cingular or Sony should extend the warranty period out for the full 2 years on these. Any info you have on this would be helpful. I have read the solutions posted here so you don't need to go over that again. Thanks and I found your website so helpful that before my next purchase I'll look here first. - Mr Zip with no Z525a

Posted by on

  • mdp5518 Mar 11, 2008

    I have the same screen problem on my 2nd z525a and no technical support. My wife took my daughter to the ATT store and the clerk opened it and closed it and gave them a number to call. I got on chat line with tech support and again call customer support to file a claim. This phone is not for a high use person that sends and recieves text. It seems that the opening and closing does something to it. It is not the ribbon cable because you can play around with it and get an image to appear until you hit the keyboard again. It is a software problem and the on off flip feature.



1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert that hasĀ over 500 points.


    An expert who has answered 200 questions.

  • Expert
  • 241 Answers

Sony Ericsson is a great product - the screen of death is normal because they have a poor software - it gets caused by taking off battery too fast, disconecting or connecting to usb cable and other reasons.
Worst for worst a simple flash should resolve - for the warranty - if the phone is over $300 then warranty is worth it, otherwise the 1yr free phones standard warranty should be ok, because they are usually cheap to fix.

Posted on Jan 23, 2008


1 Suggested Answer


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Unlock code for a sony z525 imei 35184101-353680-2-04

Good place to get the unlock code for your sony ericsson z525 model mobile ,
Just visit this site , here it gives the easy methods to get the mobile unlocked........

May 01, 2012 | Sony Ericsson Z525a Cellular Phone

1 Answer

Blank Screen - Sony Ericsson Z525a

Must be bad day for the Z525a. Mine just did the same thing. Apparently is is a bad cable. There is another post within fixya that provides the solution if you are no loner under warranty. Here is the link

Jul 14, 2008 | Sony Ericsson Walkman W810i Cellular Phone

1 Answer

White screen on sony ericsson z525a

try to flash your phone. take it to a service center and have it flashed. that would be the best solution for it.

May 19, 2008 | Sony Ericsson Z525a Cellular Phone

2 Answers

Can not get any thing to came up on screen

you should send it back to be serviced as it sounds like a faulty LCD and it will need to be replaced

Jan 13, 2008 | Sony Ericsson Z525a Cellular Phone

1 Answer

White screen

Unfortunately this seems to be a problem that happens to all sony ericsson z525a phones before too long. (And it seems sometimes it happens on the anniversary of the expiration of any and all warranties)

I do have some codes for running service tests on the sony z525 but with a blank screen they wont do you much good. anyway..

I'll post them here and let you know that when I tried them on my phone (when the screen worked) they did exactly what they were supposed to. You can test the screen...but only if the screen is working.

Unfortunately none of these codes will work if you have a phone with a blank screen...


Nokia anyone?

To check the IMEI# = * # 06 #
Secret Service Menu= > * < < * < * (< is left, and > is right)
To reach last dialed numbers= 0 then #
Info about Simlock= < * * < (use with caution)

again...none of these seemed to fix the problem of the blank screen...but if you should get another z525a you can use these commands to do what they're listed to do....until the screen goes blank....
Now, to retrieve your numbers you would need to follow these key strokes...

center, toggle down (1 time), center, toggle up (2 times), center, toggle down (5 times), center, toggle down (5 times), center (3 times)

then wait for quite some takes a while to copy all of the contacts...I would say anywhere from 5 to 10 mins...

this should work to save your contacts.

To save your pictures (and any other data you might want to retrieve) you could buy Sony's data cable2.gif for the z525a. I haven't tried this but it should work since that is what the cable is for.

Its called a DCU-60 USB data cable, and is listed as being compatible with the z525a.

You could also try getting a T6 Torx bit screwdriver and taking it appart to replace the flex cable that runs to the screen...but I would suggest getting all the data off the phone first.

Jan 03, 2008 | Sony Ericsson Z525a Cellular Phone

3 Answers

Sony Ericson Z525A blank screen

the instructions for bluetooth were incorrect. Someone please list the actual steps to turn on bluetooth if you can't see screen.

Dec 20, 2007 | Sony Ericsson Z525a Cellular Phone

1 Answer

Turning on bluetooth on a z525a

The Sony Ericsson Z525a features bluetooth. To turn it on, enter the main menu and go to CONNECTIVITY, BLUETOOTH and there turn bluetooth on. Now that the bluetooth is on you can send music files to your phone via bluetooth.

Dec 13, 2007 | Sony Ericsson Z525a Cellular Phone

2 Answers

Pin code for sony ericsson z525a

try the last 4 digit's of your phone number

Dec 09, 2007 | Sony Ericsson Z525a Cellular Phone

13 Answers

Blank Screen - Sony Ericsson Z525a

The fix for the Ericsson z520/z525 White Screen of Death (WSOD) is to buy a new flex cable and replace it. You can get one off eBay for like $10 after shipping.

Taking apart your phone can be a little tricky. You'll need a T6 Torx bit and a little courage. You can use this site as a start. After that, a pair of tweezers and a few photographs to get you back where you started is all you need. I can post a couple pics I took, if there's interest.

Note this only fixes the WSOD case where the phone still can make and receive calls, you just can't see anything on either screen.

Nov 12, 2007 | Sony Ericsson Z525a Cellular Phone

Not finding what you are looking for?
Sony Ericsson Z525a Cellular Phone Logo

Related Topics:

56 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Ericsson Cell Phones Experts

Damen Wong
Damen Wong

Level 3 Expert

1950 Answers


Level 3 Expert

13434 Answers

Zaid Anarwala
Zaid Anarwala

Level 3 Expert

457 Answers

Are you a Sony Ericsson Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides