Perhaps the shaver's contact points are not contacting properly. I have this issue as well. Place the shaver in the cleaner-base as normal, then push the shaver in different directions gently then stop/hold for 2 seconds and see if the base then responds to the shaver ... if so then quick/dirty fix is to place a thin object, I use a tooth pick or dental flosser plastic thing and prop the shaver in the direction that works and it solved the problem. Otherwise, a new cleaner-station is needed (more than likely).
It sounds like your clean and renew base will need to be replaced. you will find a replacement at shaveroutlet.com
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