The viewfinder on my Canon PowerShot SX20 is blurry while the LCD screen is fine. When I take pictures using the viewfinder they come out ok so the camera is focusing but not through the viewfinder.
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On this camera the display will turn off when closed. There is a microswitch that controls this. If this switch is bad, the camera will think the display is closed. Have it checked
I'd send an email to Canon, directly. Or call. You may be surprised to find that it could be covered by them, not Best Buy. I have three Canon cameras and I find that they have superior customer service. Quick and inexpensive - and sometimes at no cost. . Give it a try.
Your camera is equipped with a optical diopter that will allow you to adjust the optics in the viewfinder to your eye. meaning bringing everything into focus as it should. The way I use this (set it) is to let the camera auto focus on a subject and then turn the diopter until I see the subject clearly. It really helps if the subject is about 12 feet away (get it real sharp) and the camera is mounted on a tripod. Once set I put a little dot of paper white out on the diopter adjustment knob so if it gets turned I know and can quickly return it to the correct spot. I'm including a diagram where this adjustment knob is on your camera, have fun.
There is a little dial to the left of the viewfinder that you can turn to adjust the focus of the viewfinder. This should solve your problem quite easily.
If the image is clear on the LCD and you can take sharp pictures, then your main optics and electronics are good. Your camera has an adjustable viewfinder. Check the manual to see how to adjust for your vision.
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