Important: If your iPod is frozen or won't turn on, it
may be because iPod is paused or the Hold switch is in the locked
position. If so, a lock symbol appears on the screen. Slide the Hold
switch to the unlocked position and check the screen.
Resolution
If you experience any of the above issues, try the following steps:
- Toggle the Hold switch. To do this, slide the switch to
Hold (an orange bar appears) and then slide it back (orange bar is
hidden).
- Reset the iPod by holding down the Menu and Center buttons for 10 seconds.
- If
the Apple logo appears on the display, connect the iPod to a computer
and verify that it appears in iTunes and can play music. If the iPod
appears in iTunes and can play music, no further troubleshooting is
needed.
- If the Apple logo does not appear or the iPod
is not seen in iTunes, connect the iPod to a power source by either
plugging it into an Apple iPod USB Power Adapter or directly into a
computer's USB port.
- Let the iPod charge for at least 20 minutes. Note:
If the iPod is connected to a computer, make sure the computer does not
sleep, standby, or hibernate during the 20-minute charging period.
- After
the iPod has charged for at least 20 minutes and while it is still
connected to the power source, toggle the Hold switch again as in step
1.
- Try resetting the iPod by holding down the Menu and Center buttons for 10 seconds.
- If
the Apple logo appears on the display, connect the iPod to a computer
and verify that it appears in iTunes and can play music. If the iPod
appears in iTunes and can play music, no further troubleshooting is
needed.
- If the Apple logo does not appear or the iPod is not seen in iTunes, try putting the iPod into disk mode and restoring.
- Try putting the iPod into disk mode.
- While in disk mode, connect the iPod to iTunes and try to restore.
- If the iPod is still not recognized by iTunes, the iPod should be serviced.
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