Hello, it seems to me that your earpiece is broken. I would insist that you go to a service center and have the earpiece installed. If that is not an option, you can get the part and do it your self. I can walk you through it step by step. Earpiece should be around ten dollars. Its not to hard to fix, but you can do it yourself. For more info go to my profile, ill be more than happy to help you out.
Ok so you turned the volume right up and it didnt make a difference ?
well i'd suggest you take in into a cellular dealer, and have them look ate the speaker or the amplifer on the main board.. I could just be your speaker is shorting and needs to be replaced. If it works good on loud speaker, its deffenately the speaker or the amp..
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Thank you for your immediate response to my report. Today, the hearing was only a smidgen better but I was able to work through it but the problem has by no means diminished, to say the least. This Samsung is wonderful and I hope there is some aids that I can purchase so that the increased volume will remain consistent.
I wish to thank you for your help and I will take this phone to the shop. Your answer was right on the money because that is exactly what is happening with the phone. On intercom, the voices are distinct but when the Intercom is off--I can't hear a living thing. Another tech suggested also that earpiece might be defective--well, anyway, thank you again--you both have given me enough information so that when I take this phone in for repair, I won't appear or act dumb. Many thanks.
I can't hear the caller clearly
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