The locked light is on but I am able to open the lid. It will not start

Hello barbarafreel,

Your machine type is a FAV6800A correct? If so I would try to recycle 120VAC power to the machine. Pull the washer power cord for 30 seconds then repower backup. Do you still have the Lid Lock LED lit? If so further trouble shooting is required. I would next have you go into Service Mode. Once in Service Mode we need to go Board Output Test on page 16 of the Service Manual I will summarize below.

Here is the FAV6800A/FAV9800A Service Manual for your machine. Follow all safety warnings when working on the machine.

Let’s see if you can get into Service Mode, from the Service Manual slightly modified;

Enter Service Mode by pressing and holding the Enviro Plus and Spin Only keys simultaneously for three seconds or the display reads “00”

Now look at page 16 of the service manual let’s see if you can with the Board Output Test function unlock and lock the Left and Right Lid Locks.

Now press the Delicates key.

The LED display should show ot and the Quick Wash led will be lit.

The Left and Right Lid Locks will lock.

Now press the Extra Rinse key pad.

A few seconds should elapse and the Whites led will go lit for a short duration then off and in a few seconds the Lid Locks should unlock. Do the Lid Locks unlock?

Now press the Colors / Jeans key pad again.

Do the Lid Locks lock?

Let me know what action took place and we will go from there.

You can get out of Service Mode by pressing Enviro Plus and Spin Only keys simultaneously or press the Off key.

What I suspect is one of the lid lock is not releasing completely which moves a slide switch in the lid lock to signal the control board that the Lid is Unlocked and the Lid is Locked.

If you still have the issue I would release the washer top form the base and unplug the Right Lid Lock and see if that right lid lock is signaling incorrectly and possibly causing the issue. The Service Manual will show you how to release the washer top from the base. The left lid lock because of its dual signaling function “the Lid is Open/the Lid is Closed” and “the Lid is Locked/the Lid is Unlocked” can’t simply be unplugged. If you pull the Left Hand Lid Lock plug you will show a OP or OD error from the Control Board. If you are up for the troubleshooting I will help you proceed further.

Only the Left Lid Lock assembly needs to be plugged in for the washer to work as designed. I removed my Right Lid Lock a year ago and would never spend the money to replace it my choice.