Question about Visioneer 9020 Flatbed Scanner

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Scanner does not work at all - no power now to the device

I have owned a visioneer 9020 scanner for past 5 years or so. Now the scanner does not power on anymore - no power at all to the unit. Is the problem I'm having related to the power supply or the unit itself. I can't power the unit on so I'm not sure that even w/a replacement power supply that it will work again. My OS that I'm using is Windows XP Pro SP2 and the original drivers/software w/the device.

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  • 6 more comments 
  • Robo1 Jan 21, 2008

    When you mean a new adapter are you talking about a replacement power supply. eBay has a replacement p/s for $14.99. The only concern is the unit itself. Once I get the replacement p/s will that resolve not only the power issues but any issues w/the unit itself. The unit was hooked up to a surge protector so I'm not sure if the unit itself was a casualty of a power surge or not. This is my chief concern.

  • Robo1 Jan 21, 2008

    I tried powering to the direct wall to see if device will power - failed. I hooked up to other power strip and no power, so it does seem like a replacement power supply will be needed.

  • Robo1 Jan 21, 2008

    I found a replacement p/s that is 120V from a cambridge external usb sound device that I'm currently not using. I plugged that p/s in the unit and it will power the device. The original p/s supplies 100V of power so there's a 20V differential between the p/s's. I could use this replacement p/s, however I don't believe this will work long term. Do you believe it's a good idea to get a replacement p/s (100V) that was designed for the paperport 9020 scanner ?

  • Robo1 Jan 21, 2008

    I believe in self-service but really this was a "shot in dark" solution. My only concern is the "spare" replacement p/s supplies 20 more positive volts that the OEM's p/s. Will that harm the unit long-term? However, I am like you in that if it works i.e. powers the unit then this should work. I can always order a replacement OEM p/s from eBay for $14.95 if I'd like. I don't think I'll need to go this route though.

  • Robo1 Jan 21, 2008

    Thanks for your prompt response. I'll monitor the unit by plugging it in the surge protector and see if there are any problems in an hour. If no problems I'll continue w/the spare p/s and if there are issues disconnect and order replacement from eBay.

  • Robo1 Jan 21, 2008

    I plugged the device into my PC and everything seems good. I'll try scanning a photo or two and see what happens. The light turned from amber to green, which means device is ready for use. I will monitor the device w/the 120V "spare" or replacement p/s to see if there are any issues. No need for a new scanner unless I decide to upgrade in future.

  • donmay Feb 23, 2008

    Hi,Ihave been running my scanner 9220 for a couple of years with out problems.It now refuses to power up i,e no amber light;-

    I have tried the following solutions

    a. replaced power cable

    b. tried different power skt

    c. reinserted usb connection

    d.replaced Usb cable


    Pc attemps to contact scanner without success

    Task Bar icon shows not connected

    Control panel no scanner icon displayed

  • corryv Aug 16, 2008

    Visioneer One touch 9020 no power ,can the power supply be tested ,I also plugged it in other power supply still not working ,How much is an new power supply and were can I buy one, I bought the scanner at Stapels



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U could try new adpter how much are they online compare dto new lexmark flat bed scaner

Posted on Jan 21, 2008

  • 4 more comments 
  • Anonymous Jan 21, 2008

    yes power supply 1st ok and into a power strip not directto wall maby change power strip u have now also if its old with a monster one

  • Anonymous Jan 21, 2008

    try direct in wall justto by pass power strip ok test

  • Anonymous Jan 21, 2008

    ya least try that if not return that if u can then will get u nice hi rated new one best bet before u go tearing it apart

  • Anonymous Jan 21, 2008

    u meen 120 v vs 100 v hey if works keep it cheak plug see if its hot in an hour ok mark me as fix ya thx again

  • Anonymous Jan 21, 2008

    should be ok it can sumtime not take it well cheak plug status ok see if gets hot after 1 hour being pluged in if it does then yes buy other one on ebay ok

  • Anonymous Jan 21, 2008

    thx buddie nick



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Is there an updated driver available for my Visioneer OneTouch 9020 scanner that will alow it to work on with my Windows 7 operating system?

Visioneer doesn't support this scanner for any OS past XP. If a generic TWAIN scanner driver doesn't work, the single computer workaround is to use a virtual computer with XP. (If your old computer is still working, you can keep the scanner on that and transfer files on an optical disc (CD-R or DVD-R depending on the old computer's specs) or USB flash drive.)

If you have Win7 Pro or Ultimate, you can do run an XP virtual computer for free. Download Virtual PC and XP mode, install XP mode in the Virtual PC program and install the scanner to the virtual computer. To transfer files back to the real computer, you probably will need to save to external media. For other versions, you will need either Virtual PC or another virtualization program and a licensed copy of XP.

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