If the speakers are still under warranty its best not to open them. You will lose your warranty. If the speakers are still under warranty, take them back to where you bought the speakers and ask them to replace the product.
But to make sure the speakers are working, plugg the green audio jack into another source to see if its the speakers or your pc. helps to narrow down the problem to a single source (pc or speakers), turn the volume up and down to test them completly.
If the speakers work with a ipod or a similar device, it could be your computer that is the problem.
Hope this helped :)
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