Hello again LESZCZ2. Sorry for not replying sooner to your clarification. You don’t need to send me photos. I think I now understand what you are describing. Your mixer head ‘locking’ mechanism is not working correctly. Is that correct?
I hope you’ve been able to download your mixer’s Parts List manual. If you haven’t, I suggest downloading a PDF version from the KA website: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number, KSM150 and select one the files listed for your model that appears under Parts List (61): KSM150PSWH0.pdf (773.44 KB) and save that file to your PC.
Turn to pages 5, titled ‘Base and Pedestal Unit’. Locate Illus. Nos. 11, Link & Lever Latch, which includes Illus. Nos. 10, 12, 13, 14, 15, 16, and 17.
You will need to disassemble your mixer head top to inspect this assembly and carefully inspect the latch parts. It is possible that the link (Illus. No. 16) has broken or become unattached from either the latch (Illus. No. 10 or the lever (Illus. No. 17); or possibly the assembly has just become loose and needs to be tightened. A visual inspection will determine what you need to do.
If you find you need to order repair parts, here are five potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com. You should be search for ‘food grade grease’. Prices can vary widely between vendors, so do your comparison shopping. I don’t know if you’ll be able to find any vendors that carry KA parts in Poland, but you could try online.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer, should you decide to go that route.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping. Again, it may be difficult to find an appliance repair shop that handles KA where you live in Poland.
I hope this is more helpful than my first solution. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln
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