On most DVD/CD players (including ones build into PC's and TV's) there is a hole in the front of the tray into which something like an opened paper clip can be pushed into to activate an emergency tray release to enable the user to recover a trapped disc. If this is not the case then you will need to "go in" unless your device is still under warranty in which case you should contact Mintek customer support (look in you user manual for information).
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