Disconnect power from printer for 30 seconds. Hold down # and 6 at same time when you plug it back in.
Unfortunately, if an HP scanner quits functioning, the whole unit is dead. You may want to unplug the printer from its power source and USB cable for about 5 minutes, plug them all back in and then retry. Sometimes, a scanner job can get stuck in the spooler and cause the whole thing to stop working until the job is done (even though there isn't a job to do). I had this issue once and this worked.
SOURCE: Scanner Failure
this is very common problem many users of this type of printer are getting the same problem.final solution for this problem is change the scanner unit.it will cost you between 50$ to 60$ exact. rate this solution as fixya and give respect to our technical experince that saved your precious time.thank u for using fixya.
SOURCE: The error message reads:
You have a bad scanner unit. Getting it repaired will cost as much as buying a new machine.
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