Vista cannot locate the drivers for my Viking reader/writer; although it worked fine two weeks ago.

What software do you have ?

3D will not run properly on a Windows 7 computer.The USB reader/writer will work fine with 5D software.
Trust me, I have tried extensively to get 3D to run on Windows 7. I ran it on Vista, for a while. Then an update to Windows ended that. I've never had it function normally on Windows 7.

The dongle is only available with the software when you buy it. The dongle alone doesn't run the reader/writer box. The dongle is the code key for the software that allows you to send designs to the reader/writer. So purchasing new software (which also gets you the new dongle) is what you'll need to do if you want to send designs to the programmable card. Another issue you may have is that the older reader /writer box that uses a parallel port hook up, doesn't work with the new software. So if you have an old reader /writer, you'll also need a new usb reader / writer box. The new reader / writer also comes with a new programmable card.

Get in touch with Husqvarna direct as they have specialist instructors who will be able to troubleshoot these issues.....search for the Contact page on the Husky/Viking website in your country

I have the Ultimate Box and it works great on the Rose and my old PC. The Ultimate box is not compatible with Windows Vista though - good think I am keeping my old computer!!

Did you purchase the 4D reader writer kit? If so, once you've loaded the driver for the reader/writer box, you go to the "organizer", select a design and "send" to your box. If you purcased new, the directions are pretty straight forward; otherwise, you may want to contact your locat Viking dealer for assistance.

Thanks for the response. The problem turned out to be my fault. I had my Diamond connected to my computer when I tried to install the drivers. As soon as I disconnected it, the drivers all installed and everything is fine.

If still an issue, suggest you visit an authorized Husqvarna Viking dealer for assistance. They are usually eager to help. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com

Good luck.

After checking with the Dealer, I was told my old Reader/Writer Box & embroidery software is not compatible with Windows Vista. I will have to purchase a new R/W Box which has a USB cable & a different type of dongle.

Hi Valerie....please update your post with the completely Model Number in it's entirety and I will be able to solve your issues with preciseness and efficiency.