Question about RIM BlackBerry Pearl 8100

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Can't receive SMS messages

My BB Pearl deletes sent SMS messages, wont' receive any SMS messages and won't log any calls. I have only had the phone a few weeks so the memory is not full. What can I do?


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  • kaycee1980 Jan 23, 2008


    Just an update, I ended up taking it to my service provider and they said it was a problem with the first generation of BB software, they just replaced the phone outright for me :).

  • Sherby1 Feb 25, 2008

    Hi there

    I have the same problem. It usually lasts for a couple of days, but this time it;s lasted over 1 week! My SMS/MMS are deleted. I can send messages, but can't receive any - apart from email. And my Call Log is deleted. So if i miss a call I dont know who it is. I tried the advice to wipe handheld - but cant find this option. Any help would be appreciated! It's been frustrating me for over a year and T-mobile have no idea!!! My next resort is to take it to the shop this evening for a repair - or replacement but I dont want to end up with the same problem again with another handset!


  • tkrakosh May 05, 2008

    I have the same problem; no incoming SMS messages and the call log has disappeared. I'm probably going to take it to my service provider tonight.

  • playboybunni May 07, 2008

    i've only had my blackberry for about a month or so and just starting today all my text message history has been erased... i can send text messages... i can send and receive emails.... but i can't get my text messages...when i send my self one from my friends phone and watch my screen...i saw a notice pop up but before it vibrated or i could look at it, it just simply dissapeared... troubleshooting says check all your settings for hiding msg but everything seems fine... yet it just wont work. i might have to go in to my service provider... any suggestions are welcome....

  • kamal_lovebi Dec 03, 2008

    I have the same problem.... 

  • jomama78 Dec 06, 2008

    Yep, I got the same problem. I own a business and I need all my functions to work all the time. The bell store told me that it will take 4-6 weeks to get a replacement phone or i can wait till they figure out how to fix this problem.

  • embmaroney Dec 19, 2008

    I cant send or receive SMS text messages, and my call log is being deleted. I can only receive incoming calls, and voicemail, but my text messages keep randomly being deleted, even though I changed the settings to keep them "forever" until I delete them myself.

  • Anonymous Dec 26, 2008

    taking the battery out has stopped working for me. i no longer receive sms msgs, or notifications for anything. i receive calls and calls only. my log for everything just disappears.

  • Veena N Jan 08, 2009

    I have my new Blackberry Pearl 8100 since 25-Dec-08. The first week that I got it, it looks like everything was working OK, but since beg of last week, I do not receive SMS and on and off I can send SMS although it looks like all my SMS have been sent successfully. I tried deleting all my msgs on my SMS card, but the issue persists, any suggestions/ideas? Thanks!!

  • Anonymous Jan 12, 2009

    same problem. messages delete randomly no calll log

  • ddowning105 Apr 03, 2009

    I need Help!

    I cannot receive any text messages although my email and facebook application seem to be working. I can receive calls but my call log is being automatically deleted

  • BlackbrySUKS May 09, 2009

    I hate this phone!!!! I would rather have something less fancy that consistantly works, I get no text messages, I hear them come in but they just disappear, if I miss a call it will SOMETIMES tell me I missed the call but NEVER show me from who, this is a bunch of Bull!



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Go into options, firewall and make sure nothing is checked off!!!

Posted on May 16, 2009

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I've been having this same problem since I got the phone. The only solution I've found so far is to turn the phone off and take the battery out for about 30 seconds. When you put everything back in it should reboot the phone and everything should start working again. Unfortunatly the issue still happens and I'm not sure whats triggering it. It has something to do with the phone's radio modem - at least I think thats what it is because the phone gives me an error message that the "radio is off". I'm still searching the phone and the web to try to find a solution. Hope this helps.

Posted on May 09, 2008

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Hi, this is because BB's curves have a memory leak issue, and hwne the memory starts running out, they delete emails and txt to make cache room for the OS. Pulling the battery out while the device is on is called a hard reset, This will temporarily fix the issue, But basically it is an OS flaw with the new Curves and some Pearls.

Posted on Jun 03, 2008

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Had the exact same problem and also my phone was not storing missed calls or updating any call log......... amazingly when i reset the call log from 30 to 7 days, then back again, it fixed the call log problem and the SMS problem all in one go... obviously a software switch that just needed to be flicked.

Posted on Aug 11, 2009

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Hi there, could you backup your file first and then wipe your handheld, the wipe handheld menu is inside the advanced setting, and then go to security, and then click the menu button, it will show wipe handheld, got mine similiar to yours and works ok now
but remember, backup your files first

Posted on Jan 23, 2008

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The reason your phone is doing this is because your phone does not have enough memory to store this information. I recently had the same problem and to solve it I bought a memory card for the phone, but if you don't wish to spend money simply delete all the recordings and pictures on the phone leaving room for the sms messages and call logs. The only other thing i can think of is that your phone is on the wrong number therefore, press the send button, and right on the top look at which line you're on it should be line 1 but you could accidentally have switched it to line 2.

Posted on Mar 28, 2009

I had this problem my self! if you go into settings and change ur network over then change it back to your own network it should work as that is what i done and it had worked so far!!

Posted on Nov 06, 2008

I have had the same problem a couple of times, in fact just now, which is whay brought me here. I pulled the battery out for a few seconds and then put it back in. It rebooted and is fine now, but I'm still frustrated. If it happens again I'm going to take it back. But for anyone out there, taking the battery out should do the trick, at least for the time being.

Posted on May 19, 2008

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I had the same problem with my phone, so i turned my WI-FI on and got my friend to text me, it came through straight away, and then all my other messages came through, good luck!

Posted on May 30, 2010

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Posted on Jan 02, 2017

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Pls tell me how can I see the time i talked in my phone? how can i see the time of all talking? and where can i see how mch sms did i send and accept? pls tell me! THANK YOU!! I got nokia n8


To see your call durations on a Nokia phone.
  • Press Menu
  • Press Log, which is a green and blue arrow
That will get you into recent calls,,,,,,,,Missed, Received and Dialled calls.
Scroll down to Call Duration which will give you total time for , Last call, Dialled numbers, Received calls, and All calls.

SMS, go to Messaging
  • Inbox tells you how many sms received
  • scroll down to Sent messages to show how many sms sent.
But that depends on your settings on your phone, go to,
  • Messaging
  • Options
  • Scroll to Settings
  • Scroll to Other
  • From there you can change Number of saved sent messages you can store.
I hope this was helpful


Jul 13, 2011 | Nokia N8 Cell Phone

1 Answer

White screen

This issue only occurs when trying to send a SMS text message from within the call details screen of a call in the call log.
To avoid this issue, complete the following steps to send a SMS text message from the call log screen:
  1. Open the Phone application.
  2. Open the Call Log by clicking the middle button in the toolbar.
  3. Touch the call log/contact in the list without clicking the screen.
  4. Display the menu, then select SMS Text (Name/Number).
  5. If required, rotate the BlackBerry smartphone to switch to landscape mode.

Oct 27, 2009 | RIM BlackBerry Pearl 8100

1 Answer

My sent SMS messages are not being saved on my phone. Once they send they are instantly deleted. Also my missed calls are not coming up and my call log keeps deleting itself.

You probably installed a new app. u need to del.... if nt its your battery these are the sings tht show on the phone there also may b physical signs, the battery may b oddly shaped or swollen.

Oct 11, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Blackberry Pearl 8120 - sms, email and call log being deleted

On the Status screen of the BlackBerry smartphone, the File Free field indicates low ,if the device memory is full then these things will happen on your device,so to never have this problem delete unwanted applications.To delete run desktop manager and select application loader,select the applications that are not frequently used and remove them.Also keep the messages for a month or two because these mails will be there in your mail box.

Jul 20, 2009 | RIM BlackBerry Pearl 8120 Cellular Phone

1 Answer

Get error messages when sending or receiving MMS on Blackberry


Apr 28, 2009 | RIM Blackberry 8310 8320 8330 Curve 8100...

2 Answers

Blackberry Pearl 8120 spontaneously deletes sms and call log

STEP 1 : First check for the free space in the handset

  1. selece the option icon in the main menu
  2. scroll down and then select memory
  3. check for the free space in the device.If the memory is full then delete some application.
After doing all the above steps with out switching off the handset remove the batery and sim after few seconds reinsert them again.
For refreshing the handset .

Check the old messages are deleting are new one if old messages are deleting then follow the below steps.
  1. Select the message icon from the main menu
  2. Press menu button and select the Option
  3. Select the general option
  4. scroll down and select KEEP MESSAGES as per your wish (30days, 15 days, forverer)
  5. After selecting any one of the option press menu button and select save .
if you select 15 or 30days the old messages will delete after 15 or 30 days.
If you select forever till you delete the messages it wont delete untill you delete them.

After doing all the above steps with out switching off the handset remove the batery and sim after few seconds reinsert them again.
For refreshing the handset

Step 3:
if the messages and call logs are deleting in between then there is problem in the handset software.You have to take the backup and then reinstall the software of the handset.

Mar 13, 2009 | RIM BlackBerry Pearl 8120 Cellular Phone

2 Answers

SMS messages and call logs being deleted

i had this problem with my phone, the blackberry is deleting all your messages and call logs because you dont have any phone memory, so your phone deletes everything it thinks isnt important.. so delete some of your pics, music or ringtones, and invest in a memory card! hope that helps!

Sep 20, 2008 | RIM BlackBerry Curve 8310 Smartphone

6 Answers

Not receiving text messages

You are running out of memory, just free up your memory. You can do this by doing some or all of the following:

  • Clear your log (hold alt and press lglg>then menu key>select "Clear Log">confirm)
  • Close programs you're not currently using (hold alt and back button) Some items will always be running like messages, phone, browser, home screen so on and so forth, leave those running
  • Uninstall themes and programs that you are not using anymore (Options>Advanced Options>Applications) [Leave the following applications on the phone or you will have trouble: BlackBerry "Version # i.e. 4.2" Core Applications; BlackBerry System Software; BlackBerry Attachment Service; Browser; Help; Phone. The rest are if you use them or not i.e. Tasks; MemoPad, BB Messenger, if you don't use them then you can delete them without major problems on your phone)
  • Move photos, music, video and other multimedia over to your disc instead on the actual BB device. Also delete ringtones that you no longer use
  • From your desktop uninstall languages that you do not need
  • Delete out your old text messages and emails, try to save them on your computer instead of your laptop (with email) or forward text messages that you need to your email then delete the actual text message
This should be a good start to clearing out your memory and start receiving text messages again along with your call logs showing up. If you remove an application it will ask to reboot, let it and then send a text message from online to make sure that you're up and working again. Then maintenance your BlackBerry about every week afterwards depending on your storing habits. Hope it works!

Sep 04, 2008 | Verizon Communications BlackBerry Pearl...

7 Answers

Missing text messages in blackberry pearl

I also have had this problem with my Blackberry Pearl. It has nothing to do with your SD memory card. First and foremost, blackberry shortchanged the pearl when it came to onboard memory size. You'll find this out when all of a sudden your call logs, text messages (SMS & MMS) and emails are deleted. When you receive a call it shows in your call log for only about a half hour and gets deleted again. To verify that it is a memory issue, go to options and click on status. If your file free is at 0, you need to free up some memory.

If you text message alot, this can happen quite frequently. Especially with MMS messages which use up alot more memory. Open your messages folder, click the menu key and click General Options. Make sure your phone is set to keep messages for either 15 days or 30 days. Also another thing is to make sure in your Camera options is that all pictures get saved to your memory card. If your pictures get saved to the phones memory, you will always have this problem until they are deleted or moved to your memory card. If you downloaded any games or applications to your phone, this can also be the problem. They make plenty of games and apps for the Pearl but didn't give the phone enough memory to use it all without eventually locking up the phone. This was my problem. I had a few games and a couple applications like Yahoo Go and Sudoku that I deleted and it helped out alot with my memory issues.

There are alot of other things you can do to help free up some memory but it would best if you just call blackberry tech support for your service provider and let them talk you thru all the steps. I've been very happy with T-Mobiles Blackberry tech support because they are separate from the normal customer service line. I've hardly ever had to wait to speak to a tech unlike the regular customer service which can take FOREVER!

I like the Pearl but these issues can certainly frustrate anyone that doesn't know how to deal with them.

Mar 06, 2008 | RIM BlackBerry Pearl 8100

2 Answers


Go to options, status and see how much available memory in file free is left, should be at least 4 mil bytes, get your pictures or rings off your phone and/or any third party applications.

options>advanced options>applications>check for bb sample video and inputs/language, you can delete these applications from phone.

As long as you manage your memory you should not loose your call/sms logs again.

Jan 06, 2008 | RIM BlackBerry Pearl 8100

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