Question about HP Business Inkjet 1100dtn Printer

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Documents print part way then stop

When sending a print job to the printer it will feed in the paper and print the first line then stops. Does not print anymore, does not feed the paper through. I am printing in grayscale only, black cartridge is almost full, printhead is still good. I have power cycled, reset via the management software, reinstalled drivers, reseated cables, all with no effect. The lights currently lit on the panel are: power light, paper feed light, ink light and the blue light. The last two are on because it has no blue ink - but that is why I am printing grayscale black cartridge only. I have to take the duplexer off the back to remove the stuck paper.

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I've had similar problems in the past with my 1100dtn printer...there are several possible causes...it may simply be refusing to continue printing because the blue cartridge is completely out of ink...in spite of the black only setting.

Also, it could be some kind of software conflict, virus program, or spyware overload occuring in your PC...especially if the document you're trying to print is a large file, picture, or contains a lot of graphics. Try a test print from windows with other programs shut down.

Try completely removing the HP printer management software and then reinstall the latest version for your operating system from HP's web site.

A firmware upgrade may help. Firmware files and instructions are available on the HP web site. Mine printer has been running bug-free for about 18 months now...since I did a firmware upgrade. Firmware updates are complex...hopefully you'll find a simpler solution....but it may be needed, especially if your printer is more than a couple of years old.

Posted on Jan 18, 2008

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Posted on Jan 02, 2017

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HP C7280 wont print custom size card stock 7.25 x10.25 wont feed or paper jam, however will print when fed on the left side but no guide to keep paper straight. how to correct this issue, Ive cleaned


Your question does not provide all the information necessary to absolutely resolve the issue. By now I suspect you've already resolved the issue or given up. Perhaps someone can use this info.

Need to know: Operating System (Windows 95/98/Vista/XP/7/8), Application (Word, Paint, Firefox, etc), type of job (jpg, pdf, text, etc.)

There is no short answer possible; but, I may be able to help with a generic answer. I can't help on Apple but I suspect it's the same as Windows, (and Unix, Linux, OS2, etc.).

Provided the Printer works proper on normal 8 ½ x 11 stock (print media) then it is not a printer or Queue issue unless it is just confused. As a printer technician I have seen this resolved by rebooting the machine(s) and trying to print again. If that doesn't resolve the issue you need to know:

The application you send the print job from tells the Queue what stock (letter, legal, card, envelope etc) to expect. The Queue, a component of all versions of Windows, is created when the printer is initially installed on the computer. The Queue holds print jobs and then sends them on to the printer when the printer tells the Queue it is ready. Some applications are more robust allowing more options than others. However, printing from inside a browser is frequently sketchy. If you're printing from an application that is different from the one that created it you may face an issue of the printer not getting the correct stock information.

Very Important: First before you attempt to send the print job check the settings in the app to insure your job has the right paper stock selected. Then, as you prepare to send the job from the app to the Queue before you hit the final "Print" button, check the "Paper Source/Size/Media" boxes in the "Printer Properties" to make sure your sending the right stock information. If that doesn't fix it; try to save your project in a format readable by another application and try to print it from the other app.

Note: 1. Print jobs are served to the printer by the Queue one at a time on a FIFO (First In First Out) basis. Sometimes print jobs get hung up in the Queue. A hung print job will block all subsequent jobs until the hung job is cleared. When a print job is sent and nothing happens (no printer activity or error messages on the screen.) look in the System Tray for a printer icon. Open it up and see if there are any jobs hung. If so cancel them and start afresh. This may require a reboot.
2. Print Queues can (rarely) become corrupt and must be deleted and rebuilt.

There are still variables too numerous to mention.
You can get HP Support at
HP Photosmart C7280 All in One Printer support

Whew! I've never tried to help resolve this issue in a post. Good Luck!
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This may not help everyone that I send it to, but it is worth a try.
I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press
the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer.
The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
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It does stand for Manual Paper Feed.
On this printer, that's on the front of the unit, above the paper trays.

Once your PC has sent a print job with the paper-select set to "Manual Paper Feed" the printer will not do anything until it's processed this job.
The easiest way to do this is to put paper into the MPF and let it print, but at some point you're going to want to fix your PC so it doesn't send MPF print jobs anymore.

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1 Answer

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Two the clutch that stops the pick roller is bad and the roller just keeps turning.
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Glad to know that your problem is solved.

Thank you for using fixya..

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