lab_teacher --
Honesty is the best policy...
I have experienced nothing but heartache with PowerDVD... from a software standpoint, I would suggest using a different app all together (PowerDVD takes up so much RAM, and not very user friendly) Have you tried using the simple Windows Media Player? Download and install the K-Lite Codec pack first (I understand you are wanting to view from disks, but it can't hurt to have all codecs up-to-date), which will handle almost any format that comes your way (you can find the free download here:
http://www.codecguide.com/
If the hardware is new, uninstall the drivers and instead of using the provided software (which may be the problem) simply allow Windows to discover new hardware, and install a basic driver for you. You can then go to Window's Update and update the hardware driver to-date.
The result should be a functioning drive, with a functioning app to view with :)
If you are interested in also burning, keep in mind to keep the optics clean, and their are PLENTY of better apps than PowerDVD out there (DVDFab is one of the best for ease of use to burn custom or entire disks).
Again, just coming from a former PowerDVD user, I hope this helps!
-- RT
PS - If useful, please don't forget to vote!
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