Does the external drive have its own power supply and, if so, did you make sure it's turned on?
Are you connecting it to a USB port?-Try another device in the same port to make sure THAT port works correctly.
Maybe the device requires it's own drivers-did the device come with an installation cd?
Are you using a version of windows(which one) or is it a Mac?
Try and see if you get the same results by hooking it up to a different computer.
Hope this helps!
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