Question about Visioneer OneTouch 5820 Flatbed Scanner

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Scan slides in 5820 Visioneer Scanner

I have a 5820 scanner, and can't figure out how to scan negitives and slides.

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  • opelikajim Dec 03, 2008

    My Visioneer was able to scan slides when I hooked it up to my first computer a couple of years ago. I had to get a new computer and I want to scan some more slidesbut the scanner will not scan slides. I sued the same disc to load the scanner software. The icons/tools referenced in the instructions do not exist. My new computer has the latest version of Windows XP. I am using Paperport 7 and One Touch version 3. I do not have a toolbar for the scanner. The scanner will scan documents.

  • Anonymous Mar 18, 2014

    can't scan slide



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Here's the Visioneer Support Site for your scanner. You can download the User's Manual HERE.

Posted on Jun 16, 2008


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1 Answer

Visioneer OneTouch 5820 USB for windows 7

ok guys here is the fix for vist and or windows 7 to make your scanners work
1. put your cd in the drive don't let it autorun

2. goto my computer then right click the driver that has your install disk in it

3. click open

4. then fine the drivers folder and open it

4. the file you see should be your driver for your scanner the number on this file should be the modle # of your scanner

5. right click that file then click run as adm. allow any and all pop up's

6. after the install is done restart your computer

7.after the computer reboots go back to my computer and open the driver that has you install disk and open it (do not do auto open) like for this file start32.exe and right click it then click run as adm. allow any and all pop up's (you may see something saying in any one of the steps that the driver or software u are trying to load dose not have a signature always click ok, allow, or indtall this sofe ware is old so it dose not have a signature)

8. after the install is done reboot your computer goto control panle and open it look for systems and open it goto device manager open it then look for your scanner it should not be hard to fine it's the one marked with the yellow flag

9. right that file then goto properties then click on it then goto update driver ( do not click driver update software in the same menu with properties) another menu will open up click on update driver it's just below the driver details box

10. now windows will update your driver when done restart your computer and y should be good to go

Jan 26, 2010 | Visioneer OneTouch 5820 Flatbed Scanner

2 Answers

Dont have cd to program scanner

download from manufacturer website?

Aug 30, 2009 | Visioneer OneTouch 5820 Flatbed Scanner

1 Answer

How to scan slides with Visioneer 9520 USB Scanner - it scans who

I have successfully used my Visioneer 9520 to scan 35mm slides, and they came out perfect. To do this, in my image editing software, I select File/Import/Acquire/Visioneer ScanManger Pro. This opens the VIsioneer scan manager window, where I select "Scan 35mm using:" and then I choose the desired scanning configuration, e.g., "35mm Better, 35mm Best, Custom" etc. See image below.
BTW: After several moves, I have lost my 35mm scanning template. Do you know where I can get another one, or do you know someone who could actually scan theirs and email the image to me? I could then create a duplicate from heavy black construction paper or card stock.


Jul 26, 2009 | Visioneer OneTouch 9520 Flatbed Scanner

1 Answer

I need to install my 5820 visioneer scanner on my new PC but I have lost the installation softwar.

here's a link where you can download the driver and software needed to install your scanner.

click here

Nov 04, 2008 | Office Equipment & Supplies

1 Answer

I keep getting this message to unlock my scanner. how?

I have the same problem with a 5800 and 5820 model occasionally.
No switch. But I have found if I jiggle the cords on the 5820 model or plug and unplug it will eventually work.
With the 5800 model, I have had to lift the back end and gently tap the bottom while it is beginning to scan, it "unlocks" and continues.
Hope this works for you.

Jul 31, 2008 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

If lost cd for installation

You can download your required drivers from Visioneer HERE

Jun 16, 2008 | Visioneer OneTouch 5820 Flatbed Scanner

4 Answers

Unlock scanner hardware?

I have the same scanner, which has now died due to electrical problems. This was the most posted issue people had with this model of scanner. The problem had come from the issue that the software was never truely adapted for the model. The Visioneer 5800 scanner had a hardware lock on the bottom. When they put out the (advanced) model 5820, the lock on the bottom was seen as pointless, so it was removed, but the software was NEVER adapted for it, except for the original Win98 version. Any version since, has the flaw of requesting the hardware lock being removed. The only way I have found that actually gets around it is this: You have to remove the screw(s) that hold the scanner body to the base, then either put them away in a forgettable box somewhere, or do as I eventually did... toss them in the round file. Now, are you ready for this?.... When the scanner asks the question about the hardware lock, you have to gently pull out on the front lip of the scanner, and lift the main body from the base. Now GENTLY, so as not to destroy anything inside.... You must pull the advance belt so that the scannung bar moves foreward about an inch. NOW, close it up carefully. Now when you ask for a scan, it should work.... I was quite amazed when I first read this solution, but it worked for me for many years of scanning with this machine, and a very good scanner it was, too! Now, if you don't want to do this over and over, and over again... here is the secret that kept me sane (except for when the power went out, and I had to do it again occasionally.) When you scan, use the Passport software, and pull up the twain to scan.... go about your business as usual, BUT!!!, when you finish scanning, close down the scan preview popup FIRST. Then close down the Passport software. IF YOU DO NOT CLOSE THE SCAN WINDOW FIRST, YOU WILL HAVE TO LIFT THE SCANNER LID AGAIN and over, and over, etc. Now, print this before you start unscrewing anything, as it is rather involved. Good Luck! BScott

Sep 06, 2006 | Visioneer OneTouch 5820 Flatbed Scanner

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