The soap door doesn't open to get the soap into the wash cycle. After the cycle completes the soap door is still closed, or it may be open but the soap packet is still in the dispenser.
Hi
Dishwashers use Bi-Metal strip to
allow the dispenser to open/close. This strip when heat up causes the soap door
spring to open up the dispenser. If this strip is not heated doesn't allow the
door to open. The strip may not be getting 120V or maybe disconnected. Newer
(plastic liner) dishwashers use a wax motor to open the soap dispenser. The
plunger inside the wax motor slowly moves and pushes the plunger and door
open. And, if this wax motor doesn't receive 120 volts, then it'll not work.
Please check the voltage to the wax motor/Bi-metal strip; also inspect the
connections to these.
Hope this helps...
Daniel
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