I have a GE side by side stainless steel refrigerator. Model GSL22JFPD BS. About a week ago the refrigerator stopped dispensing water. I did the following so far: 1. Replaced water filter - didn't help 2. Unplugged refrigerator and plugged back in - didn't help. 3. Checked that the water shutoff valve is in the proper position. I can tell water is getting to the refrigerator because when I changed the water filter you can hear the water filling up in the filter. Also, the freezer continues to make ice no problem. The green lights on the front panel are still working and the "light" and "ice dispenser" still work fine. Just no water being dispensed. Can anybody help me out. I'd like to fix myself if possible but don't know where to begin. I've read the manual online but that didn't help me any. I'm guessing that there should be any issue with lines being kinked or anything because water is getting to the water filter. I appreciate any assistance. Sincerely, John Gordon Jr.

Hello Again,



I disconnected the tube under the front grill and water is flowing out nicely when dispensing. Thanks for the tip to troubleshoot this. So I guess the water line in the freezer door is frozen, right?



My current freezer setting is on "4", which I believe was always the setting we had.



I've recently been changing the refrigerator settings over the last few months between 5 to 7 when I notice that the orange juice is not as cold as I would like. I'm not sure if this would mess anything up on the freezer side or not, but I just figued I'd mention.



What freezer setting would you recommend I change the freezer to ? (1,2 or 3?) and how long would you think it would take to notice a difference in temperature to possible thaw out the water line inside the freezer door?



If lower the temperature doesn't work, I see you mentioned buying a $50 water line heater? How easy is this to install since the line is inside the freezer door? Any additional information on this as a possible option if the lower of the temperature doesn't work would be appreciated.



Have a great day !!!



John



Hello Again,

I disconnected the tube under the front grill and water is flowing out nicely when dispensing. Thanks for the tip to troubleshoot this. So I guess the water line in the freezer door is frozen, right?

My current freezer setting is on "4", which I believe was always the setting we had.

I've recently been changing the refrigerator settings over the last few months between 5 to 7 when I notice that the orange juice is not as cold as I would like. I'm not sure if this would mess anything up on the freezer side or not, but I just figued I'd mention.

What freezer setting would you recommend I change the freezer to ? (1,2 or 3?) and how long would you think it would take to notice a difference in temperature to possible thaw out the water line inside the freezer door?

If lower the temperature doesn't work, I see you mentioned buying a $50 water line heater? How easy is this to install since the line is inside the freezer door? Any additional information on this as a possible option if the lower of the temperature doesn't work would be appreciated.

Have a great day !!!

John

Hello,



Thanks for the explanation. Before I go and do what you asked me to do I wanted to confirm a few things. You do know that when I disconnected the water line at the bottom of the refrigerator near the front grill that I did get water to dispense, right ? Why would replacing these valves, etc. fix anything if I am already getting water to the water line at the water line that is going directly into the freezer door. The other tech said that I may want to drop down the temperature of the freezer or install a WR49X10173 water tube heater. I've dropped the temperature down from 4 to 2 and still nothing so far, I've not been able get water to dispense. Pllease explain to me the inner workings of the water line and why your suggestion would fix things over what the other tech suggested. What exactly is the WR49X10173 water tube heater ? Where would this be installed also and is it difficult to do. Nobody got back to me on this question the last time either. Also, nobody answered my question on what temperature I should put the freezer. Any tips would be appreciated (Freezer setting 1, 2, 3, 4 ?). I guess I'm confused. Is the line frozen going into the freezer door or is it more of an electronic valve selonoid issue. Please try to explain to me in laymans terms as I am not very technical and provide additional detail on disconnecting things, exactly what I would have to remove and replace, etc. I appreciate your help !!!



Sincerely,



John Gordon Jr. Hello,

Thanks for the explanation. Before I go and do what you asked me to do I wanted to confirm a few things. You do know that when I disconnected the water line at the bottom of the refrigerator near the front grill that I did get water to dispense, right ? Why would replacing these valves, etc. fix anything if I am already getting water to the water line at the water line that is going directly into the freezer door. The other tech said that I may want to drop down the temperature of the freezer or install a WR49X10173 water tube heater. I've dropped the temperature down from 4 to 2 and still nothing so far, I've not been able get water to dispense. Pllease explain to me the inner workings of the water line and why your suggestion would fix things over what the other tech suggested. What exactly is the WR49X10173 water tube heater ? Where would this be installed also and is it difficult to do. Nobody got back to me on this question the last time either. Also, nobody answered my question on what temperature I should put the freezer. Any tips would be appreciated (Freezer setting 1, 2, 3, 4 ?). I guess I'm confused. Is the line frozen going into the freezer door or is it more of an electronic valve selonoid issue. Please try to explain to me in laymans terms as I am not very technical and provide additional detail on disconnecting things, exactly what I would have to remove and replace, etc. I appreciate your help !!!

Sincerely,

John Gordon Jr.

Hello,



Yes I do hear a click click toward the back of the refrigerator when I press the water dispenser. Also, as previously mentioned I am getting water to the water line just before it would go into the freezer door to the dispenser.



I've gotten like two or three different requests on what to do so I am confused where to go from here.



If I am getting water to the water line just before it enters the freezer door, then why would I need to replace a selonoid or any other part?



Please provide more detail on how you came up with this and exactly what I would need to do to fix this myself.



Could my line be frozen inside the freezer door ? I lowered my temperature from 4 to 2 and so far that hasn't done anything. I was also told that I could purchase a water line heater ? I'm not sure if this is the fix or not either and how difficult this would be to install.



Any additional help or details would be appreciated.



Sincerely,



John Hello,

Yes I do hear a click click toward the back of the refrigerator when I press the water dispenser. Also, as previously mentioned I am getting water to the water line just before it would go into the freezer door to the dispenser.

I've gotten like two or three different requests on what to do so I am confused where to go from here.

If I am getting water to the water line just before it enters the freezer door, then why would I need to replace a selonoid or any other part?

Please provide more detail on how you came up with this and exactly what I would need to do to fix this myself.

Could my line be frozen inside the freezer door ? I lowered my temperature from 4 to 2 and so far that hasn't done anything. I was also told that I could purchase a water line heater ? I'm not sure if this is the fix or not either and how difficult this would be to install.

Any additional help or details would be appreciated.

Sincerely,

John

Hello,



Thanks for your reply, but would I really need to go through all of this if I know I am getting water to the water line just before it enters the bottom of the freezer door. If I disconnect the water line just before it enters the freezer door and I hit the dispenser, I get water dispensed everytime. I'm guessing that I don't have a bad selonoid or valve.



Please review my history of posts and responses. My first response said to check to see if I get water dispensed after disconnecting the water line just before it enters the bottom of the freezer door. I did this and "yes" I am getting water dipensed everytime. They said to lower my freezer temperature. I did this on Saturday. I lowered it from 4 to 2 and so far that hasn't helped. They also mentioned that I should install a water line heater. Do you know anything about this and how difficult this would be to install ?



You tell me if I'm wrong or what you think would be my best course of action.



Thanks Alot,



John Gordon Hello,

Thanks for your reply, but would I really need to go through all of this if I know I am getting water to the water line just before it enters the bottom of the freezer door. If I disconnect the water line just before it enters the freezer door and I hit the dispenser, I get water dispensed everytime. I'm guessing that I don't have a bad selonoid or valve.

Please review my history of posts and responses. My first response said to check to see if I get water dispensed after disconnecting the water line just before it enters the bottom of the freezer door. I did this and "yes" I am getting water dipensed everytime. They said to lower my freezer temperature. I did this on Saturday. I lowered it from 4 to 2 and so far that hasn't helped. They also mentioned that I should install a water line heater. Do you know anything about this and how difficult this would be to install ?

You tell me if I'm wrong or what you think would be my best course of action.

Thanks Alot,

John Gordon

Hello,



I disconnected the water line going into into the freezer door hinge by removing the tube from the push lock fitting and was able to dispense water no problem.



I've gotten a few other posts from other techs saying I may have a bad selonoid and/or valve located in the back panel, etc. etc. I'm guessing that this is false since water is dispensing no problem from the bottom tube that would go into the freezer door. Right ???



I don't want to waste my time on other techs. replies if you feel that I should continue with your course of action. I have reduced the freezer temperature from a "4" to a "2" on Saturday, but unfortunately this hasn't yet corrected the problem.



You mentioned that I may need to order and install a WR49X10173 water tube heater. Do you still think this would be the best course of action ?



Where can I order this part from and how easy is it to install ? Would I need to run electric to it ?



I appreciate your comments and feedback.



Sincerely,



John Gordon



Hello,

I disconnected the water line going into into the freezer door hinge by removing the tube from the push lock fitting and was able to dispense water no problem.

I've gotten a few other posts from other techs saying I may have a bad selonoid and/or valve located in the back panel, etc. etc. I'm guessing that this is false since water is dispensing no problem from the bottom tube that would go into the freezer door. Right ???

I don't want to waste my time on other techs. replies if you feel that I should continue with your course of action. I have reduced the freezer temperature from a "4" to a "2" on Saturday, but unfortunately this hasn't yet corrected the problem.

You mentioned that I may need to order and install a WR49X10173 water tube heater. Do you still think this would be the best course of action ?

Where can I order this part from and how easy is it to install ? Would I need to run electric to it ?

I appreciate your comments and feedback.

Sincerely,

John Gordon

Hello,



I appreciate your reply to my issue of not getting water dispensed from the water dispenser:



Here is your reply:



There is a micro switch in the door that activates a water valve. It may take some effort to get to the switch.. but may be mis-aligned or a bad microswitch - not activating the water valve. Or could be a bad water valve. Part #: WR57X10032 and cost $50.99 online at www3.sears.com.



Here's what I've done so far: I have verified that I have water succesfully dispensing from the water tube going into the bottom of the freezer door and I have already lowered the temperature from "4" to "2" for the freezer compartment a few days ago. A few techs said to try to see if the water line is frozen. Do you have any other suggesstions regarding this one. Should I just empty the freezer for 5-6 hours and leave the door open to see if the water line thaws out on its own ? Also someone else recommended me installing a part #: WR49X10173, a water tube heater. What do think here.



I still haven't determined if the line is frozen or if the micro-switch or water valve is bad ???? Help me do this please.



It does sound like it could be a bad micro switch or a bad water valve too. How can I tell which one is bad ? Does the part number WR57X10032 contain both a new micro switch and a new water valve ?



Also, how hard is it to open up/take apart the freezer door. It looks pretty closed up and I'd have no idea how to crack it open safely without messing it up. Please point me in the right direction if you don't mind.



Any extra tips and tricks as to what you would do to help diagnose this issue would be appreciated.



I'd like to fix this myself if possible, but don't want to waste my time if I'm going to have to take the whole door apart and it turns into a major project.



Thanks Again,



John Gordon Jr. Hello,

I appreciate your reply to my issue of not getting water dispensed from the water dispenser:

Here is your reply:

There is a micro switch in the door that activates a water valve. It may take some effort to get to the switch.. but may be mis-aligned or a bad microswitch - not activating the water valve. Or could be a bad water valve. Part #: WR57X10032 and cost $50.99 online at www3.sears.com.

Here's what I've done so far: I have verified that I have water succesfully dispensing from the water tube going into the bottom of the freezer door and I have already lowered the temperature from "4" to "2" for the freezer compartment a few days ago. A few techs said to try to see if the water line is frozen. Do you have any other suggesstions regarding this one. Should I just empty the freezer for 5-6 hours and leave the door open to see if the water line thaws out on its own ? Also someone else recommended me installing a part #: WR49X10173, a water tube heater. What do think here.

I still haven't determined if the line is frozen or if the micro-switch or water valve is bad ???? Help me do this please.

It does sound like it could be a bad micro switch or a bad water valve too. How can I tell which one is bad ? Does the part number WR57X10032 contain both a new micro switch and a new water valve ?

Also, how hard is it to open up/take apart the freezer door. It looks pretty closed up and I'd have no idea how to crack it open safely without messing it up. Please point me in the right direction if you don't mind.

Any extra tips and tricks as to what you would do to help diagnose this issue would be appreciated.

I'd like to fix this myself if possible, but don't want to waste my time if I'm going to have to take the whole door apart and it turns into a major project.

Thanks Again,

John Gordon Jr.