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HP Webcam Deluxe KQ246AA Not working correctly in XP

Webcam is installed on winXP. Came with Arcsoft Webcam Companion 3 software suite. Software that came with it gives me the following error "Camera not found. The camera is being used by another application or is not connected. Make sure the camera is connected and working properly, then try again". When I use Skype the camera works when I am looking at the settings, but will not work when I am in a video call. I also tried using windows movie maker but get the following error "The device is not responding. Close any other application, close any other application that is using the device and try capturing again.

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No solution, but I have precisely the same issue. I've reinstalled and removed ArcSoft many times, being careful to clean registries, etc but to no avail. The camera actually worked with Skype initially (plug and play), UNTIL I installed ArcSoft. So I think that ArcSoft "stepped" on a driver somewhere that I can't detect or repair. (I'm using "Driver Detective" but so far it hasn't helped) Will update if I find a fix.

Posted on Jan 03, 2010

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6ya6ya

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Hi there,
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Posted on Jan 02, 2017

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1 Answer

Cannot find the arcsoft webcam companion 4 icon to turn on the webcam


Open Start Menu, in the Search box, type Arcsoft, if the software is in the system, it should come up. If the drivers/software for the webcam is installed, Open Control Panel, Device Manager, Imaging Devices, you will find it there. If not, re-install the software that came with it. Arcsoft support: http://www.arcsoft.com/webcam-companion/

Feb 08, 2013 | Computers & Internet

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I need to install driver to support my webcam. my model is MSI CR 620. Help me


Hi


www.msi.com



support


But have you tried to press FN+F6 to enable the webcam

or


HOPEFULLY TO INSTALL WEBCAM
START
ALL PROGRAMS
ARCSOFT WEBCAM COMPANAIN
LAUNCH UTILITY ARCSOFT WEBCAM
INSTALLING WEBCAM AND SOFTWARE?
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NOW HIGHLIGHT THE WEBCAM COMPANION 3 ( WITH PICTURE OF WEBCAM )
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IT SHOULD THEN ON DESKTOP FOR FUTURE EASY USE TO TAKE SNAPSHOTS

many thanks

Jun 21, 2011 | Computers & Internet

1 Answer

Webcamera doesn't work


1. Check if Imaging Devices is listed in device manager.
2. Uninstall and reinstall the webcam companion software.

Use the Arcsoft Webcam Companion Software to use the camera to capture videos and pics. Click on start and type Webcam Companion in the search bar and press the enter key.
This will open the webcam companion software, then click on the capture option to use the camera. If you want to use the camera with any messaging software such as Skype, Yahoo Messenger etc, it is required to close the Webcam Companion Software or any other web messenger software.

The camera can be used with a single application at one time.

May 28, 2011 | Sony VAIO EE Series Notebook VPCEE31FX/WI

2 Answers

My msi wind U135 DX built in camera does not work at all.


Hi

Please try this



HOPEFULLY TO INSTALL WEBCAM
START
ALL PROGRAMS
ARCSOFT WEBCAM COMPANAIN
LAUNCH UTILITY ARCSOFT WEBCAM
INSTALLING WEBCAM AND SOFTWARE?
THEN YOU SHOULD SEE DRIVER SOFTWARE
INSTALLED CORRECTLY

NOW GO BACK TO
START
ALL PROGRAMS
ARCSOFT WEBCAM COMPANIAN 3?
NOW HIGHLIGHT THE WEBCAM COMPANION 3 ( WITH PICTURE OF WEBCAM )
RIGHT CLICK IT AND GO TO SEND TO
THEN SEND IT TO THE DESKTOP ( CREATE SHORTCUT )
IT SHOULD THEN ON DESKTOP FOR FUTURE EASY USE TO TAKE SNAPSHOTS
SO THEN CLICK ON IT AND GO TO CAPTURE THEN YOU CAN TAKE YOUR SNAPSHOTS
WHICH WILL BE SAVED IN YOUR DOCUMENTS UNDER WEBCAM MEDIA
IF YOU GO OVER TO THE LEFT HAND SIDE OF THE CAPTURE BOX
AND GO UP TOP TO CLICK ONTHE CAPTURES BOX IT WILL OPEN AND SHOW YOU THE PICTURES
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Hope you get it sorted
and thankyou for visiting fixya

May 08, 2011 | Computers & Internet

1 Answer

I cant find my webcam programme in the system.i cant start the webca itself.


The Sony Notebook computers are shipped either with the Arcsoft WebCam Companion or the VAIO Camera Capture Utility.
1. Click on start, in the search bar type, Webcam Companion or VAIO Camera Capture Utility to find what is shipped.
2. If both are missing, then check if the drivers are installed for teh camera in device manager.
Press the Windows logo+R keys together to open Run Window.
3. In the Run Window, type "devmgmt.msc" without quotes and press the enter key.
4. In the device manager window, check if Imaging Devices is listed and has the Sony Visual Communication Camera driver installed.
5. If that is missing then, install the respictive software i.e; Webcam Comapnion or the Visual communination driver and camera capture utility.
You can install the drivers from the Sony support home page.

I could have provided the link if there would have been the exact model # of the notebook provided by you.

However, if the software is installed, then follow the steps to use the cam with VAIO Camera Capture Utility from the below link.
http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1000555
To use the cam with WebCam Companion Software follow the steps from the below provided link:
http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1015371

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1 Answer

How to capture picture on motion eye


Hi s_farah07,

You can use the WebCam Companion Software installed in the Computer to capture images using the Motion Eye Camera.

To locate the Application, please click Start, All Programs, ArcSoft WebCam Companion Software and click ArcSoft WebCam Companion. This will open the Appilcation, then you can click the "Capture" option to capture the images.

If the Applications is not available in the Computer, you can download and install it from the below link.

http://s02.download.sony.com/US/pc/SOAVCU-15458700-US.EXE

Hope this helps.

Please let me know if you have any questions or require any further assistance.

Thanks for using FixYa.

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1 Answer

Hi.. my Laptop's built in camera is not working. Dont really know what is the problem as I've never used it yet neither I can find any setup info to locate is it ON or OFF. I mean I'm an old timer so...


Hi salkh10,

The Motion Eye Camera on the Computer will be enabled automatically when the Computer starts. You will need to open the "ArcSoft WebCam Companion" Software to use the Camera.

You can locate the ArcSoft WebCam Companion Software by click "Start", "All Programs", "ArcSoft Webcam Companion".

This should help you to use the Camera.

If the Camera is not working in the Webcam Compnion Software, you may need to re-install the Drivers and Applications to fix it. Please try using the Application to check if that works.

If not, please post back with the version of the Operating System installed in the Computer.

Thanks,

Good Luck!

Thanks for using FixYa.

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1 Answer

How do i set up my webcam built in my laptop its motion eye?


Hi remopuccio,

You can use the Motion Eye Camera using the "WebCam Companion 2" Software installed in the Computer. To locate the Application, please click "Start", "All Programs", ArcSoft WebCam Companion 2" and "WebCam Companion 2".

If the Camera is not working with the WebCam Companion 2 Software, you may need to re-install the Camera Applications and the Drivers in the Computer to fix the issue.

Hope this helps.

Good Luck!

Please post back if you require further assistance.

Thanks for using FixYa.

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1 Answer

My sony motion eye software stopped working out of


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1.uninstall the arcsoft webcam companion camera software from programs and feature
2.uninstall the camera driver from device manager
3.download and install the camera software from

http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNNS190JS&upd_id=3834&os_id=34

hope it works! goodluck ü

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1 Answer

Webcam not working


You can download the web cam companion at this link

http://download.cnet.com/ArcSoft-WebCam-Companion/3000-2348_4-10575309.html

This will also install the driver for your camera if it is not already present on your machine.

Its a free download.

May 26, 2009 | Arcsoft Picture Fix Plus Digital Picture...

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