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BISSELL User's Guides can be downloaded at www.bissell.com
On the front page under Customer Service click on User's Guides and enter the model number of your unit.
User Guide will be displayed as a PDF file.
When mine stopped, it was due to the soap solution line being clogged by dried solution. I used a paper clip to crack the plug of dry solution and move it out of the way.
i am bisell dealer and i would reccomend mixing soap in the clean water tank and place just water in soap tank to get more accurate dispencing because there is no other adjustments on the unit
Mine does that, too. Pushing down and wiggling the tank usually gets it going. Also, it doesn't seem to work when the soap bottle is low, even when the soap is turned off. I fill the bottle with water.
It is easy to take the top off. Mine has just 6 screws. Then you can see all the tubing and parts. For example, you can unclip the nozzles and see if water flows. Try blowing through the nozzle to see if it is plugged.
Some people say the heating unit in the handle plugs up, particularly if you put soap in the water tank. I haven't dealt with this, but it should be easy to open the handle and bypass the heating unit.
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