Since you did not say what operating system you are using it makes it difficult to pinpoint your help.
Let us assume you are using Windoze.
This is a typical windows problem with any hardware. Sometimes the fault lies in your operating system, sometimes the fault lies in your software drivers.
The first thing you need to do is uninstall the hardware and uninstall the drivers. Then restart your computer. Then turn off your computer and reinstall the hardware and the drivers. This usually solves the problem.
If it does not solve the problem,
1. look for updated drivers for your hardware and install the updated drivers.
2. Make sure your windows OS is updated with all high priority updates.
3. Try hardware on another computer to make sure hardware is working properly.
To access the settings for the reporting feature:
Click Start.
Right-click My Computer, then click Properties.
Click the Advanced tab.
Click Error Reporting.
To configure the error reporting feature:
By default, error reporting is enabled. To disable it, click Disable error reporting. To continue to be notified when errors occur without being prompted to report the errors, click to select the But notify me when critical errors occur check box.
Specify whether you want to use error reporting for the Windows operating system, for programs, or for both Windows and programs.
To report errors only for selected programs, click Choose Programs, click All programs in this list, and then click the programs that you do not want to include.
To add a program that is not listed, click Add, type the name of the program, or click Browse to find the program on your computer.
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