Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Hitachi lcd rear proj 50c1o

Starteb blue blops from top left screen moved to center blue light streak from top to middle of centre of screen like a light ble shadeing

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  • chersweb Jan 18, 2008

    i forgot to say im in canada

  • d_whitten52 Jul 07, 2008

    We have the same problem with one exception. We have a large blue oval haze near the middle of the screen with very small dots. We replaced the lamp but had no change. Darlene

  • TuBob Shakur Jul 17, 2008

    We had precisely the same problem. And although our expierience with Hitachi was "similar" to varian's, it wasn't quite as easy to get the situation resolved:

    When I told Hitachi that the certified technician had diagnosed the problem as a light engine failure, the representative maintained that "there were no known problems with this model" and therefore refused to do anything about it. I told him that I'd done some internet research, and I knew that the light-engine problems with this model had been well documented during the last four years, but that Hitachi hadn't bothered to recall the product or notify its customers. He then said, "The problems have been limited to a very small percentage of the millions of televisions that had been manufactured during a two year period." That obviously contradicted his earlier statement that there were "no known problems" with the model, so I called him out on that. Nevertheless, he still wouldn't do anything about it, saying that my warranty had expired and I had no recourse. I told him that I did have legal recourse, and legalities aside, it was simply bad business to turn away a customer who'd paid $2500 for a television because of a part that would hardly cost Hitachi anything to replace. He still refused to do anything, so I asked to speak to his supervisor. He put me on hold, then returned to the phone and said that his supervisor had authorized the replacement of the part "as a one-time customer relations gesture."

    Ultimate point being: They're going to say no a few times before they do anything about it. If they don't ever agree to replace the part for you, I'd recommend that you threaten to contact the Consumer Protection division of your Attorney General's office. If they still don't agree to replace the part for you, then follow up on that threat. An assistant attorney general will then send Hitachi a letter on your behalf. And trust me, it would be far easier for Hitachi to replace a part (which "retails" for $500-ish and costs Hitachi less than that) than to start dealing with attorneys.

    Good luck.

  • Anonymous Oct 07, 2008

    I have a defective light engine in my tv. It was diagnosed by a certified technician. My set is 2 and 1/2 years old. I realize that the warranty has expired. However, I believe that after reading several comments from other similar tv owners who have written comments that they, too, have problems with their light engines. I also discovered a web sight set up specifically for this problem by Hitachi. There was a phone number included, but when I caled, it was no longer in service. Obviously, there is a problem with the light engine, and I feel that hitachi should take the resposibility to assist buyers with a replacement. I shall also contact you by phone. Ronald Greene, 3273 Lordmall Ct., Oviedo,FL, 32765.

  • Anonymous Feb 18, 2009

    My tv's optical light engine went out also,yellow picture which looks like a yellow ring. The repair shop told me to call Hitachi and ask them to pay for the part and I would pay for installation. Hitachi agreed to replace part at no cost to me. So if you are having this problem do as I did but do not let them say no,keep being persistent . Be firm and nice.

    My Hitachi 50v715 was purchased in 2005.

    Today's date 2-18-2009

  • thesam Mar 20, 2009

    I had the same problem with the optical light engine on my 62 inch Hitachi. The most important things to remember is to be nice and considerate to those you speak with as they can move you forward.


    I spoke with customer "service" a number of times and was told "sorry" but you are out of warranty. As an aside I mentioned that I had found a number of message boards relating to "blue haze" problems with Hitachi TVs. I then asked to speak with a supervisor and within 5 minutes she agreed to replace the optical light engine "at no cost" but stated that I would have to pay for the expense of having it installed (between $450-$500). I had been told to expect this and I thanked her for replacing the light engine but explained that I felt it unreasonable that I pay the installation costs. I then asked to speak with someone from customer "RELATIONS". These people have much more leeway/authority in solving customer problem/disputes. After just a few minutes I was told that they (Hitachi) would not only replace the part but also pay all other costs necessary to fix my TV.

    With each and every individual I spoke with, even when I received no satisfaction, I was polite and, at the end of each call, I thanked them for their patience and help.

    A little over 2 weeks later the TV repair shop received the part and serviced my TV which now has a better picture than the first day I bought it.

    I firmly believe that anyone with such problems will end up with less of a headache and more satisfaction if they deal with customer service/RELATIONS in a quiet respectful manner.

    The people I spoke with are just doing their job. They get yelled at all day long and appreciate anyone who deals with them in a quiet manner. Just imagine who you would be more inclined to help if you were in their position.

    Keep a record of all calls made (time, date, etc.) and who you speak with (name/title) and save "customer RELATIONS" as a last resort.

    When my problems were solved and my TV was once again working I made it a point to send both a letter and an email to the company office thanking those who had helped me (by name) and telling the company how much I appreciated the way I was treated. I know that if I have any problems in the future that I can go to those individuals and I will be treated well and receive whatever help is available.

    It has taken me decades to learn to put my temper and my impatience in my pocket -- it works.



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You have a defective light engine and Hitachi will replace it. Here's what you need to do...we just went through this. Call Hitachi's customer RELATIONS department at 800-654-7013 and tell them what the set is doing and that you have a bad light engine. At first, they will act like they've never heard about this but they have. They will give you the names of some certified dealers in your area to call. Once the tech comes out and confirms that it's a bad light engine, call Hitachi back (at the # I listed above) and tell them that a certified tech has confirmed the problem. All of a sudden, they will have heard about this problem.

Hitachi will call the dealer you used directly and will confirm the problem. Once the problem has been confirmed by the dealer, Hitachi will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (runs about $1500).

Now here's the kicker, if your TV is not still under warranty, Hitachi will cover the part but they will ask you to cover the install. Our install was $400 but others on this post paid around $200 so I would say the install should cost you between $200-$400. If you're still under warranty, Hitachi will cover the part and the install.

Please do not let anyone tell you that you have to pay for this expensive part...YOU DO NOT! Hitachi has not officially recalled this part but they are replacing it with a brand new light just pay the install. Also, please deal only with the Hitachi customer relations department and not regular customer service. The number I listed above is directly to the customer relations for Hitachi.

Once our light engine was replaced (and the tech replaced it in our home, he did not take the TV back to the shop) the set is like BRAND NEW! Good Luck:)

Posted on Jan 17, 2008


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Bad optical engine----bad luck---$$$$$

Posted on Jan 17, 2008


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