Question about Creative Labs Zen Digital Media Player

2 Answers

Switches itself off

Had to reset my zen, and now every time i switch it back on it rebuilds, opens onto the last song that was playing last time i switched it off (for about one second) and then the screen goes black.. but the blue power light is still on. nothing i do can get it past this point. it always just switches off when it gets to the page with the track on it.
please help.. i just moved to australia from england, so i can't take it back to the shop :(
thank you :)

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  • josybeatz Jan 24, 2008

    Spent about 5 hours uploading all my music onto the Zen yesterday,went to use it today and it froze,when i resetted it goes back to the same song and freezes again,bought it 3 weeks ago and have hardly listened to an hour of music!!!!



2 Answers

  • Power up your player by pressing down the play/pause button.
  • Release the play button when it shows the CREATIVE logo
  • You'll enter recovery mode
  • Choose cleanup and reboot
  • Thats it I got the same trouble cleared.

Posted on Feb 06, 2008


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Oh, that's EXACTLY what's happening to me! Except I bought it in Japan, and I'm in Australia now...

So...I'm, looking for an answer too.

Thanks in advance for any help. :)

Posted on Jan 19, 2008

  • Anonymous Jan 19, 2008

    Oh, I'd like to add that the player can't connect to the computer.

    It's "not recognized" and therefore you can't really format it or anything.



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1 Answer

Tt'll try to load a song (and will then crash.

maybe the file itself is corrupt.

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If you did and they played well all you have to do is to get the song again

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My zen touch is frozen. I can push the reset button. It then rebuilds the library and goes to play the same song ever time but does not due anything. It remains frozen and non of the buttons work. John

Since the reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

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Creative Zen Freezes on Rebuilding

My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.

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Jul 28, 2008 | Creative Labs Zen Touch MP3 Player

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Creative Zen 8g Hangs up and won't reset

I also had the same problem last week where my Zen was stuck on one song. I tried resetting it umpteen times, but it always went back to that song. I connected to the computer and went under
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1 Answer

Rebuilding everytime turned on, not registering when plugged in

i've got the same problem. several days ago it was in a condition where every power-on (after several hours of non-use) caused it to rebuild the database. i thought the mp3 tags were at fault since i had seen this earlier on thie zen vision:m 30gb, but i had fixed the situation at that time by fixing all of the tags. i hadn't had the problem for months... at least until last week.

so, i rebooted the zen into the utility (?) mode where I did a chkdsk (or whatever its called). that didn't fix the problem.

i then started having another problem. I could select a track, an artist, or album and the music would play, but i could not skip forward or back into the song or to the next song. the now playing screen told me to select music (even while music was playing) but it would not display the track details.

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i tried to reload the firmware, but the device could not be recognized.

i went to the utility menu to format the drive, but i still cannot connect -- and I no longer have any music.

i reset all settings. still no improvement.

i installed the software onto another computer and i see the same behavior... it sees the device when i plug it into USB, but the applications do not see the device.

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4 Answers

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1. Press and hold the Play button while powering on your player.

2. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.

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