Question about Dell 924 All-in-One InkJet Printer

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Dell All-in-One 924 Ink Jet "phantom" paper jam

My Dell All-in-One Ink Jet printer has a "phantom" paper jam. It blinks at me and tells me to clear the jam (which there is none) and then press >. When I do this nothing happens. It still registers a jam. Another "wiz" said to unplug it from the wall and then press # & 9 when you replug it in to reset it but there are no #, &. or 9 buttons on my printer. What do I do?!? Am I just missing something?

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  • Anonymous Jan 19, 2008

    same problem here. what do i do?

  • poneilly Feb 02, 2008

    i also have a paper jam- but there is no paper in it. ive tried turning it off and that doesnt work - how else can i reset it?

  • Anonymous Mar 28, 2014

    ink mode blinks we press it and it will not turn off. tried reset button tried unplugging it from wall nothing works it is still on and we press it and it blinks.



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I had the same problem and it was really getting annoying. I opened it up and took out the ink cartridges and put them back in then I turned the thing off for about 10 minutes. Mainly so I wouldn't smash it out of anger. When I turned it back on I printed a test page and all was well. I don't know if this will work for you, it seems pretty random but you just never know. Good luck!

Posted on Jan 29, 2008


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