Question about Creative Labs Zen Digital Media Player

1 Answer

Credit card size zen

My player is locked in recovery mode please help

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  • autrey Feb 10, 2008

    my zen is in recovery mode and is a mess

  • wanyin Feb 18, 2008

    Mine is stuck in recovery mode too. Tried everything. Won't turn off either. Have to reset with pin back into recovery mode.

  • Anonymous Feb 18, 2008

    I have got the same problem. And I tried cleanup,format,firmware...restart. Nohting had helped. What else??? Please adwise

  • Anonymous Feb 23, 2008

    The Creative Zen is stuck in recovery mode, even after clean up, format and reinstalling the firmware, i had it charging on my xbox360 possiblity it couldve corrupted it?

  • LindaRL Feb 24, 2008

    my zen player is stuck on recovery mode and i can't seem to get out of it. I tried but success, please help me

  • Sisililiy Mar 09, 2008

    Mine is doing the same. It is stuck on the screen where it looks like a song should be playing, but only the name is moving (its too long so it keeps cycling through, this is normal). None of the buttons do anything, and the reset is returning it the exact same place it was before (frozen). It will tell me it is charged when I attach it to my PC, but the creative software doesn't recognize it and it. It also doesn't go to the docking page. Help please!

  • ashlin89 Jun 18, 2008

    i have a big problem my mp3 wont turn on properly and wen it does it comes up with recovery mode and fomat all etc, is there a way to fix it please help....

  • spiderman111 Aug 01, 2008

    its in recovery mode!

  • yukitsu4268 Sep 30, 2008

    my Zen is stuck in recovery mode but i've tried everything and its still not fixed. Clean up, Reboot, and Format All does nothing and whenever i press reset it just goes back to recovery mode. I've tried letting the batter run out and then charging it up again but that does nothing either

  • cj boxer11 Oct 02, 2008

    my creative zen is stuck in recovery mode will not reboot stuck on recovery screen please help

  • Cary Farah
    Cary Farah May 11, 2010

    what do you mean locked?
    does it keep rebooting?
    have you tried cleanup,format,firmware?

  • Cary Farah
    Cary Farah May 11, 2010

    what do you mean locked?
    does it keep rebooting?
    have you tried cleanup,format,firmware?



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  • 13 Answers

Format it(get rid of all the files

Posted on Jan 22, 2008

  • Anonymous Sep 06, 2008

    if theres not a reset button just try searching for a boot able OS for your mp3. be sure to include the name zen and the version



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1 Answer

It will turn on but is frozen - then then only way to turn it off is to reset. This is a Zen creative (credit card size)

Since the reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Apr 20, 2009 | Creative Labs Zen Micro MP3 Player

2 Answers

Credit card size zen

Hi Lil

Sounds like you have tried all the obvious. The unit may have a terminal hardware problem or an unrecoverable firmware problem. I suggest that you return the unit to a dealer and see if there support guys can produce a cure for you. I am looking for any other things that you may try. Will post any for you soon


Feb 17, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative zen

First off, download the Firmware upgrade from Creative (

Don't run it just yet!

Now, go into the Zen Micro's Recovery Mode:

1. Take out the battery
2. Press and hold the ON/LOCK button in the ON position (far left) and put the battery back in the player.
3. The player will then switch on - wait until "Recovery Mode" appears on the screen then let go of the ON/LOCK button.

The Recovery Mode options include an option to "Reload Firmware".

Now connect your Zen Micro to your PC and run the Firmware upgrade. Your player should be recognized by the Firmware uploader. If it isn't, then then your player has other damage.

Jan 16, 2009 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

My 16GB creative zen is on recovery mode after installing an upgraded soft ware

You must give it the firmware upgrade from, or it will not be able to get out of this mode.

Creative Zen
Try another PC or another USB port
Make sure the hold/lock is not engaged
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If all else fails, check with this guy:
Creative Zen – Formatting
Step by step instructions for formatting a player
1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.
-Tha Mp3 Doctor

Sep 14, 2008 | Creative Labs Zen Digital Media Player

2 Answers

Zen V Plus MP3

Aug 03, 2008 | Creative Labs ZEN V Plus MP3 Player

8 Answers

Stuck in recovery mode, firmware problem

i have the same problem of recovery mode. can you help me please

Jul 12, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Recovery mode for Zen V plus

The step-by-step process for doing the recovery mode is at Creative's website:,/?St=107,E=0000000000366987556,K=3577,Sxi=5,Kb=ww_english_add,VARSET=ws:,Case=obj(26219)

May 12, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Recovery Mode

I agree, use the Reload Firmware tool on recovery mode and then upgrade the firmware from the website. If you get "firmware failed!", then try it from a different computer.

May 08, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Recovery mode

plug the player into a computer that has zen software and it should then come back out of recovery mode , try to stop player playing when you are finished with it so it doesnt keep going to recovery mode

Mar 10, 2008 | Creative Labs Zen Micro MP3 Player

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