I just got this remote off of ebay.
i tried to hook it up to the pc via USB but niether the software nor the remote itself knows it is plugged in.
please help
Hi!
I had this issue with my harmony remote and the following steps got it back up and running properly!!
1) Ensure all firewalls and antivirus programs are allowing the Harmony Remote Software to work properly.
2) Use a different UBS port/cable.
3) Use a different computer if available.
4) Try putting the Harmony Remote in safe mode. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.
5) Uninstall the software from your computer.
6) Install the software from the website at www.logitech.com/myharmony.
I hope this helps!!!
-Kennedy
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