Question about Whirlpool ER6AHKXPQ Top Freezer Refrigerator

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Roper refrigerator top freezer

There is a burning smell in the freezer. The back wall will actually melt any plastic freezer bags leaning up against it and produce an awful smell.
We have only noticed this only this week. We have been renting since August 2007. We had a maintenance man out who says that this is a common complaint with these refrigerators.
We dont feel safe with this going on, but the janitor assured us that they have had many complaints in the other units. He stated that it is the self defrost working and it is common an to keep any items from touching the back wall. (which is ridiculous!)

Could you confirm this? Is it safe?

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Based on info given,possibly either a defrost timer or a defrost heater thermostat going bad.(depending on your model) Both tell the defrost heater when to deenergize and stop the defrost cycle. I suspect with the defrost heater getting this hot..over time it will burn out. Then the auto-defrost will not work. Then it will cause ice to accumulate on the evaporator coils cutting air flow and causing the refridgerator section to not cool properly. On the safety issue...many, many,complaints don't make the problem go away or ANY safer does it? Make another call to maintenance,maybe they will send someone else out with more expertise on the matter. I wouldn't feel comfortable letting it go. Hope this is of some assistance.

Good Luck


Posted on Jan 16, 2008


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I can confirm that this is definately not normal. During a normal defrost cycle temperatures will rise to around 50-60deg F. But shouldnt get hot enough to melt anything. Something is wrong- have it checked by a professional. Demand that.

Posted on Jan 15, 2008


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