Question about Creative Labs Zen Digital Media Player

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ZEN MP3 ( frozen)

Hi my Zen is frozen - I just dowloaded pictures from a CD and now unable to acess it. Have a blank screen, nothing on it. - Disconnected USB but nothing seems to work.
HELP PLEASE , this was a Christmas gift to my little daughter and she will be in tears if we can't fix this.
Thanks in advance

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  • migcha Jan 15, 2008

    Hi Finally found the problem ! reading a few post, I just learned about the very small reset button..... it's perfect now.... Thank you

  • migcha Jan 16, 2008

    Hi Staunchporra,
    The screen went black after a download, not sure if I did something wrong duing the process but I couldn't get the ZEN to start ( had a black screen) ... I did a reset and now I'm back on track. I will monitor the Zen for a week or two (have few more downloads to do ) and see how it will react, then will bring it to the warranty.

    Thanks for you guidance


  • Anonymous May 11, 2010

    What was your problem?



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Creative Zen hungs sometime while charging through USB. The symptons are not responds to buttion commands. The easiest way to recover is reset the player. There is small whole on downside edge of player. You may reset the player by pinning the same.

Posted on May 18, 2008


Just Wait for the battery to drain for about 6-7 Hours (Depends on your Battery Bar) If it is full probably wait for a maximium 7 Hours Then When its off wait for another hour just to cool it off then plug it back to your computer Gently Then it will start and say Rebuilding, it stores your pics and files back then PRESTO!

Posted on May 15, 2008


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If it has frozen Chances are it'll do it again so i suggest you take out your warranty and exchange it

Posted on Jan 15, 2008

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Posted on Jan 02, 2017

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