The heater element is receiving no voltage.
This is likely to be a failed thermal fuse which is normally welded to one end of the heater element making it necessary to replace the heater assembly.
These thermal fuses are now made (apparently exclusively) in China and are of miserable quality.
These are constructed to melt open (inside) when a design temperature is reached.
Most of them seem to fail when they feel like it, regardless of temperature.
We once lost two identical coffee makers in three days due to this problem and took a refund instead of a third pot.
Testimonial: "Thank you! We figured it was electrical in nature but were keeping our fingers crossed it might be something simple. Thanks again!"
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