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I have an old scanner that no longer works so I have added an HP 6210 but can't seem to "add the device" when I use the HP Director to scan.
It sees my main printer and still lists the old all in one scanner but doesn't recognize the new HP model.
I can successfully scan "thru the back door" manually with the 6210 but would really like to use the Director and sacan it that way as a recognized device.
Remove the old and reinstall the new. First go to Control Panel/Add Remove Programs and remove the old software package. HP has a software cleaning utility to *really* remove all the old driver files. i suggest you run through that utility, Then install the new drivers/software for the new device.
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The problem is that your HP Director software needs to be reinstalled? Run the setup program and when the splash screen comes up, choose the option that says "Add another device"
" no scan options refer to device documentation for trouble shooting"
you need to open up either solution center or hp director, go to settings, scan settings, then scan to set up and look for the option front panel destination a window should open to reveal scan short cuts and one titled front panel list. you need to select the shortcuts click add and once satisfied click on "update device".
You will have to download the latest driver from Hp website, after uninstall the completly printer driver form "program and features" or add/remove programs" and reinstall the complete driver.
it is a very simple procedure you need to follow it very carefully... so pls uninstall ur hp director and install it again when u will install pls unplug ur printer usb wire after installing u can put it in ur usb extension...
pls do it and let me know
I have a 9110 and a laptop running Windows XP and Internet Explorer 7.Prior to upgrading the IE from 6 to 7, I was able to run the HP Director and fax, scan, whatever from the laptop.After upgrading to IE 7, HP Director quit working.I contacted both Microsoft and HP and they pointed fingers at each other and said yes, upgrading to IE 7 broke the HP Director.Both said fixes were being developed, but that was months ago and I have not heard of any fixes. I did find a workaround that allowed me to scan documents to the PC (faxing worked fine manually).Assuming the 9110 all-on-one’s drivers are still on the PC, and that the PC is connected to the 9110, go to “start, settings, control panel” and once in control panel, select “scanners and cameras”.If the drivers are still there, you should see the HP 9110 under “device”.Highlight the HP 9110 and double click.A wizard should start and it will guide you through the scanning process.If the 9110 does not appear in the “scanners and camera” box, you will need your 9110 CD and click on “add an imaging device”, which will start another wizard.It’s not as easy as using HP Director, but at least I can use the scanner.Hope this works for you.
Are you able to print? I suspect so. If not your probably looking at a bad cable or corrupt windows drivers.
The director software uses it's own system to talk to the printer via scan / fax though printing is controlled by windows itself. Since scan and fax are the same function to the printer, essentially i would start by re-installing the director software.
1. Remove it via add/remove programs, don't reinstall over. It may work but you'll likely just waste time, you want all it's files gone and replaced with new ones.
2. If that has no effect remove the printer from Control Panel > Printers. Also remove the scanner device from Control Panel > System > Hardware > Device Manager >
3. Reboot, windows doesn't really remove things till you shut it off.
4. Install the director software again, hook up the printer when asked.
Again:
If you can print at all communciation with the device is perfectly fine from a hardware perspective.
If you can fax without the computer then your scanner and such is fine from a hardwware perspective.
So your problem is simple software, either windows devices install or hp director. Both simple to remove and re-input.
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