Question about RCA Thomson Digital Cable Modem (DCM305R)

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Mac and Thompson router

Hi,
I have a Mac and I use a Thompson wireless router. The Mac recognizes the router signal, but the router does not pick up the internet. Any ideas?

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I've run into cable modems that don't like to use ethernet sometimes. In cases like this, I have to do a soft reset of the modem and things usually work again.

To do a soft reset, do the following:

  1. pull the power cord from the modem
  2. count to 5
  3. hold down the power button on the modem
  4. plug back in the power
  5. count to 30 while holding the power button (the modem should be blinking a lot)
  6. release the power button and see what happens.

Posted on Feb 09, 2008

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6ya6ya

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Posted on Jan 02, 2017

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1 Answer

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If you are using this as ethernet adapter, there definitely are IP addresses for each cable plugged into the router. Your MAC needs an IP address for the router to ROUTE the traffic to and from the internet. That's what Routers DO. Listen to your Support. Unplug all other devices from the router you connect to, then connect your adapter, and let the router assign an IP address to it. Then connect the rest of the devices one at a time, and see if that works. Make sure you plug the cable from the efibre to port #1 on the router, for highest priority of traffic.

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http://www.jaycar.com.au/productView.asp?ID=AR3280http://www.alibaba.com/product/tw103028965-103211250-100674400/MIMO_ANTENNA.html

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Hello, Looks like your Mac might have connected to some other unsecured wireless network in your neighborhood. First connect any computer directly to your modem and check if you are able to go online. If the "internet" light is not lit on the router then there is no way your Mac can access internet through the wireless signals of that router. If you do not have internet connection through your modem then contact your internet service provider. If you are able to go online through your modem then perform the following steps..
1) Disconnect the power from both modem and router wait for a minute and connect the power back for modem first and after ten seconds connect the power for your router. Now once all the lights are stable check if you are able to go online through the router. 2) If the above step didn't work then you will have to reset and reconfigure your router. You will see a small reset button at the back of the router, press and hold it for 10 seconds and let go of it( while power is connected to the router) now disconnect the power from your router and connect it back after 10 seconds. Once you have done this you can reconfigure using the disk provided with the router by re-entering the ISP information. 3) Once this is done check if you have any firmware update to your router by logging on to the router vendor's website and entering your product details.
Hope this helped..!

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The setup a wireless connection and secure your wireless network from unauthorized access, please click on this link and follow my instructions :-
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You will need to check the wireless settings of the router
is there any computer connected to the router ?
If yes then you can open the router set up page on that computer.
Router set up page is the page where you can check all the wireless settings of the router.

If that doesn't work then upgrade the firmware of the router.
Firmware is the software of the router. After upgrading the firmware, it is recommended that you should reset the router and reconfigure the router.

Click Here to know more about router and network

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if you are not able to connect wirelessly it is possible that the mac address filter is enabled in the router / check this page for help.
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Try to do a hard reset on the router. Hold down the button on the back of the router for 10 seconds. This will clear all of the settings out of its memory. Then try to connect again. If this doesnt work power down both your router and your cable modem. Let them sit for a minute and then plug in the modem and wait 30 seconds. THen plug in the Wireless router. The issue should resolve itself.

Gary

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1 Answer

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Hi……there could be a number of reasons why you can’t connect. I’m assuming you have rebooted both laptop and router to see if this helps, so let’s move on to some basic troubleshooting steps to start with:


  1. Can you pick up the internet through a wired (Ethernet) connection between the laptop and the router? If so, this narrows the problem down to your wireless connection.
  2. Can you login to your router again, and check to see if MAC filtering has been enabled. To find this, go to Advanced Setup > MAC filtering. If the status is ‘enabled’, disable it, Save changes, and try to connect wirelessly again
  3. If MAC filtering is off, and you still can’t connect, go to ‘View Wireless Networks’ on your laptop: disconnect from your network, wait 30 seconds, and reconnect. When prompted, re-enter your network key very carefully. Can you connect now?

If you still can’t connect, please come back to Fixya, and let me/us know the operating system on your laptop. Good luck…

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