TV screen reading no signal. We have satellite

Hello, Tracey -

When we see the No Signal message moving around our TV screen it means our cable TV service is not available. If you have a satellite dish for your TV, the "No Signal" also probably means there is no service.

If yours is cable TV service, if you have not already done so, I suggest you pick up your phone and make a call to the number for your cable TV and ask to be connected to a technical service representative. You will probably need to have your cable account number and other ID handy when you make the call.

If yours is satellite dish service, again, call the TV service number. If you reside where there have been strong storm winds, the reception dish may have been blown out of alignment and it will need to be set back in the proper direction for signal pick up.

Best wishes.

I do not have the owners manual for tv that I am trying to hook up to Dish Net Work. The screen is saying no signal.

hartpark

It looks like you have lost the signal for the 119 satellite from your dish. Are you getting an error message, either 002 or 015, saying the satellite signal has been lost or acquiring satellite signal? First, check the cables on the back of the receiver to make sure they are secure. You can also run a check switch test to see if there is a problem between your dish and receiver.

Press the Menu button on your remote. This will bring up the Main Menu on your TV screen. Input the numbers: 6 (System Setup), 1 (Installation), and 1 (Point Dish). On the right side of the Point Dish screen are 3 buttons. Select the Check Switch button. Within the 2 large boxes are satellite numbers and green or red boxes. Make a note of the satellite numbers (should be 119, 110), the trans, the device, and switch. Super dish and alternate should not be checked. Select the Test button on the bottom of the screen. If a box pops up with a warning about TV 2, select Yes. It will now run the check switch test. Let it complete the test. After completion, the screen will automatically go back to the Installation Summary screen. You may get a message stating that the Check Switch test has found fewer satellites than previously detected. If you get this message cancel out of each screen (do not save the results) till you are back to the TV screen and it is acquiring Satellite signal.

If you don't get that error message, see if the information on the Installation Summary has changed. Then select Done on the next 2 screens and cancel out of the others till you get the message, Acquiring Satellite Signal. After it finishes acquiring satellite signal and downloads the program guide, see if you are getting a picture - try different channels. If you still have problems, please email me at, [email protected]. If you are still experiencing problems, we will need to send a technician to fix the problem.

Ray Calo
DISH Network

Yes there is an option for ouptuting 480i signal from most hd receivers. You will need to check the specifics for the satellite dish receiver as to the channel that the TV should be on as well as how to set it to the resolution that you need. (I know some Dish receivers need channel 60 for the SD TV (coax (RF) connection) when it is TV 2 but channel 3 or 4 for TV 1.) Also check your TV so that you can use the best possible input available.

However, you may not be able to read the closed captions unless you enable them on the receiver. (Apparently, the encoding has changed.)

The manuals for some satellite company receivers are on their website. For example, Dish network manuals are here: http://www.dishnetwork.com/supportsection/manuals . Their manual for the Solo VIP 211k describes connecting the receiver to a SD TV on page 91 (page 97 in the PDF version).

I hope this helps.

Cindy Wells
(I'm not aware of any satellite system that doesn't use a set-top box. If you do not have a receiver, then the above does not apply and you may not be able to get a signal.)

Hello! Dan Busa with Dish Netywork here intermittent signal loss like that is usually caused by some sort of glitch a hard reset ( unplugging it for ten seconds ) will usually resolve this. If your signal strength is at or above 80 that should be fine, but keep in mind you need good signal strength on both the 119 and 110 satellites ideally you should be at 70 .

Make sure the satellite receiver is properly connected to the television and that you are on the right input. Then make sure that the satellite receiver is properly connected to the cable outlet (common problem; people get the co-axial hook ups on the box mixed up).

If you are still not getting any signal, see if you can find the signal quality or signal reading in the main menu. Make sure that you have a signal at least over 80% (a few 0's on individual transponders are fine). IF you are getting some of your transponders, it's probably an issue with a connection, the dish, or the multiswitch. If you are not getting any signal at all, the cable is probably not connected to the system.

Sometimes, satellite receivers do go bad (just like any other electronic). If you know that the cable is good and that it's connected to the system and you try to hook up another receiver to the cable and that one works, then you can conclude that the receiver in question is faulty.

Try calibrating the antenna to the nearest satellite. The DirecTV box has in the installation menu instructions on how to do this. You'll need some tools like a socket wrench to unlock and adjust the antenna. Put in the menu your global position or your city and select the transponder that gives better signal. If all satellites are out of signal, move the dish until you receive at least one.
To calibrate the dish from the ceiling or wherever it's installed, put the TV volume up until you hear the short "BOOP" sound from the dish location. When you get signal, the "BOOP" will turn to a continuous "beep" with a higher pitch when higher the signal you're receiving. After getting the best signal, switch transponders to see if there's another with better signal, after that, lock the antenna and try watching a channel.

You need a receiver for each TV you want to receive the reception on. Your dish receives the broadcast signal from the network and your receiver decodes and recodes the signal to view on your TV. The companies have created their own proprietary equipment to accomplish this to keep anyone and everyone from simply installing their own dish and receiving all of their broadcast channels for FREE. In the olden days when satellite and cable TV was new, that is exactly what people did. Remember those gigantic dishes some people installed in their yards? They would intercept the signals coming from the satellites and hook up directly to their TVs. The companies got smart and started to scramble the signals going up to the satellites to make these home owner dishes obsolete. Because the signals are scrambled, you now need a receiver to un-scramble the signal. I hope this helps and good luck. Please remember to vote if you found this helpful. Thanks.

Your dish is out of alignment. The local channel satellite doesn't have as strong of a signal, so a slight misalignment will cause problems.

It could also be an F-connector needs to be replaced at the dish or multiswitch (if you have one). Sometimes moisture builds up inside the connector and corrodes the copper stinger inside.

If you go into your satellite signal strength menu and find the local channel satellite, you're sure to see either a weak signal or an intermittent one.

One more thing, if a tree has grown in the line of sight between the dish and the satellite, this will cause signal problems too. In this case, you either have to trim the tree or move the dish.

Hope this helps!

P.S.
The customer service reps at DirecTV usually idiots reading from a script with no real field experience.

Hello matthew95765,
The TV is working, the message is coming from the dish box. What you need to do is to determine if the dish box is connected to the dish and that it has signal at the box, because the message it is delivering to the TV is that it is not receiving signal from the satellite. so you have to check the connection at the satellite and at the box because those are the only point that can generate the error you are getting.
I hope this helps,
Thank you,
Shuttle83