Question about Creative Labs ZEN Vision:M Digital Media Player

1 Answer

Zen vision:M don't like vista

My device isnt recognised on the computer and i hit reload firmware, so i cant add it on again, any suggestions?

someone said i need the firmware again, but going to creative labs is like chacing your tail...
I haven't found the right firmware, i think it was 1.40

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  • TooL1169 Jan 14, 2008

    what about the firmware? where can i get it? i think it was version 1.40.....no matter what i try i'll plug in the player, it will give me the "got it tone" device manage said its there, no problems...but WMP 11, my computer, and any other means to get it to interact failed.....i'm sure i need some firmware

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  • 4,402 Answers

Connection Problems:
· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

· Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Jan 14, 2008

  • Cary Farah
    Cary Farah Jan 14, 2008

    · http://us.creative.com/support/downloads...



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  • 2 Answers

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Dear All this problem is caused if the computer has windows media player 11 installed. I googled this for days trying to fix it - & was relieved when i finally sorted it - it's very easy. Just do the following.
Use a computer that has XP (either pro or home edition) (forget about vista....). go to add/remove programs - uninstall windows medi player - on my PC it does a roll back to WMP version 9. There's also a program called "Windows media format runtime 11" which comes with WMP11 & you need to uninstall this too - otherwise it still won't recognise the player.

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Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

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press play/pause, press reset button and slide power button
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