Dell XPS M1530 Laptop Logo
Posted on Nov 26, 2009
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Desktop the actual operating system loads up fine but after i have typed in my password the screen goes black except for my documents folder. Everything works completely fine including word when i open up a recent document. Even games work but there is no taskbar or background. Diagnositcs show there are no problems as well. Task manager shows that the computer is also working fine

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Anonymous

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  • Master 3,153 Answers
  • Posted on Nov 26, 2009
Anonymous
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It may well be some form of virus or spyware.

It may also be that you have too many applications running at once eg. lots of toolbars and instant message typ programs.

It can also happen on graphic intensive applications.

You should rule out nasty stuff first.

MBAM !


for a free one its pretty darned good !

From a CLEAN computer download and put on a flash drive.

Copy to your DESKTOP on the suspec computer.

Run it but dont change any options just use what it offers.

When its done let it clean anything it finds.

Its where I always start with an infected machine.

As for antivirus AVOID Norton or Mcafee but try the AVG FREE version MBAM should clean up without buying

Only continued use would require purchase As for too many applications that would be up to you to decide what you REALLY need and dont. Most toolbars are a waste of both time and space and can hog computers down. Maybe a good clean up is in order ?

It may just be a "leaking application"

These are badly coded programs that dont release memory when they should and just keep taking more to do the same job.

May I suggest you download
"hijackthis"

It is a program that can make a report on what you have running in such a way that you can post that information to certain sites and experts there will look at it.

They will then give you reccomendations as to how you can remove programs or fix some issues that may be upsetting your computer.

Dont post the log here but follow the nstructions and help the program offers to send it to one of the sites it will offer you.

If you understand startup lists you may even be able to spot som things yourself that you dont want to run and disable them from hijack this.

  • Anonymous Nov 26, 2009


    Some computers can be slow or short of hard drive space for quite simple reasons.

    Windows and other program hide temporary files in lots of different places

    The best option is not always a program or utility and if you want to do as much as you can for FREE like I do then you have a few options.

     

    1. First you need to be in windows explorer.

     

    2. Click TOOLS and FOLDER OPTIONS

     

    3. Now click the VIEW tab

     

    4. Tick the Show Hidden Files And Folders option

    Unpick Hide Protected Operating System Files (it may warn you but you can ignore it)

     

    5. Click APPLY then OK

     

    6. NOTE some files may not delete this is OK Also DO NOT DELETE the folder itself where mentioned for cleaning.

     

    7. Using windows explorer go into the WINDOWS folder and look for a directory called TEMP (it is possible there may be more than one)

     

    8. Select all the contents and delete them. Do the same for any other temp folder e.g. temp000

     

    9. Now navigate to Documents and Settings

    There are quite a few folders in here that can be cleaned up

     

    10. Look for folders named "Local Settings" In there you will find more TEMP folders that can be cleaned out

     

    11. Now look inside the Temporary Internet Files. Delete anything EXCEPT cookies. Otherwise passwords for some sites you have stored may need you to type the password again.

     

    12. Do this for each user / profile you see.

     

    13. Now check the C: drive itself and see if there are any Temp folders and clean those out too

     

    To prevent accidental deletion of any files windows needs you should go back to step (4) and change the two settings back to their original



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  • Expert 59 Answers
  • Posted on Nov 26, 2009
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Use the cd to repair your computer. insert the cd and restart. Hit f12 and choose the cd. press any key to boot from cd. Click on repair my computer. then run startup repair.

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If you have trouble, you can send an email.

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Depending on the operating system for your computer, downloaded files can be on the Desktop, in a folder called Downloads or My Downloads, or your My Documents or Documents folders.
According to the HP website, this operating system should be Windows XP.

If you do not know the name of the files that you downloaded, you cannot search for them.
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