Hi, hope you can help. tv made a popping sound and picture went off (black sceen) but sound is ok, tv only 2 years old with medium usage, is there a comman fault with this tv- LG 50" plasma with side speakers
I had the same exact problem as posted above. My 50" LG plasma was out of warranty for 1 year! I called the LG executive call center, and they were very helpful. They offered to pay for the parts and labor. They recommended a few local repair shops, and they set everything up for me. The tech came out within 4 days with one part. The tech had to come out one more time the following week, since more parts were needed for the repair. The Y sustain board, along with 2 adjacent parts that are required to be replaced as a set, and the power supply had to be replaced (parts alone cost just over $900). TV is like new again; I'm very happy with how LG handled it, and made what could have been a bad experience a good one.
Call 877-543-8325 this is an LG Executive call center and they will fix this for free. I have a 50" plasma I bought january 2006 which is out of warranty by 5 months. They faxed me and the LG repair shop a 30 day warranty for my tv to cover the repair. Just tell them you heard a pop and in my case the picture is distorted. All they need is the model number and serial number and they should take care of it. No arguing needed.
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This is a common failure in many PLASMAs. One of the boards in the TV blew. Most likely It is going to be the Y-sus but could have also taken out the Z-sus(sometimes called the X-sus) and the Y-drives. These boards put and maitian the picture on the screen. The best way to tell is to check the voltages on the boards to see how extensive the damage was but I would defintly start with the Y-sus.
I suggest you guys take your TV's into a repair shop like Sears or Best Buy... The main reason most plasmas go dark is because of decay, but I don't think this is the case. Because what you describe is similar to what happens in LCD's when their back light goes out. Although you can open up and repair the back light your self in a LCD, I would not advise you to do so for a Plasma, because of the hazardous chemicals used in the plasma display plus the fact that plasmas don't use back lighting. And 2 years is way to soon for decay to be a factor. So more than likely a circuit shorted out and the TV has to be opened up to be repaired.
call 877-543-8325 this is an LG Executive call center and they will fix this for free. I have a 50" plasma I bought january 2006 which is out of warranty by 5 months. They faxed me and the LG repair shop a 30 day warranty for my tv to cover the repair. Just tell them you heard a pop and in my case the picture is distorted. All they need is the model number and serial number and they should take care of it. No arguing needed.
Our LG 50" plasma tv screen went black after a popping noise but still had sound, after great diliberations decided to take the back off and have a peek!
We unplugged the tv and tested the fuses (there were three we could see) one had blown, the one on the left as you look at the back of the tv it also has one above it. We wrote the code/seriel number down and took the fuse to the electrical wholesalers Maplin and bought a pack of 10 fuses for £1.29 replaced the fuse in the tv and everything now fine!!!!!!
Hope this might be of use to anyone whose lost the picture after a loud popping/snacking noise but still has sound.