My printer will not turn on. We had a storm

Solution one: Press and quickly release the Power button Press and quickly release the Power button ( ) to start a Power On/Off cycle. Do not hold down the button . Figure 1: Press and quickly release the Power button If you press and hold the Power button too long, the product might turn on My printer will not turn on. We had a storm - c01602202.gifwithout restarting. If this happens, press and quickly release the Power button ( ) again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution two: Check the electrical connections and outlet

1. Unplug the powerMy printer will not turn on. We had a storm - c00745315.gife electrical outleMy printer will not turn on. We had a storm - c00057913.jpger strip or surge suppressor. Power module Power cord
   My printer will not turn on. We had a storm - c01733891.gif: The power cord detaches from the power module. The term power supply refers to both the power module and the power cord.
2. Carefully inspect the power cord for visible damage. If the power cord or power module shows any damage, contact My printer will not turn on. We had a storm - c01733891.gif the power supply.
3. Disconnect the power supply from the back of the product.
4. Wait at least 30 seconds, and then plug the disconnected power supply into an electrical outlet. Do not use a power strip or surge suppressorMy printer will not turn on. We had a storm - c01602202.gif/uploads/images/c01733891.gif" alt="c01733891.gif" class="h_mi" /> If the green light (LED) on the power supply does not light up, contact HP to replace the power supply.
5. Reconnect the power module to the proMy printer will not turn on. We had a storm - c01602202.gifli class="h_mi"> Press and quickly release the Power button ( ) to turn the product on.
6. If the product still does not turn on, connect the product to an electrical outlet in another room, and then quickly press and release the Power button ( ) to turn on the product.
   My printer will not turn on. We had a storm - c01896072.gifh_mi"> If the product turns on , the electrical outlet in the origiMy printer will not turn on. We had a storm - c01602202.gifed the issue.
   • If the product still does not turn on , continue with the next solution.

Solution three: Check the USB cable

1. Disconnect the USB cable from the back of the product. Figure 2: Disconnect the USB cable from the HP product
2. Press the Power button ( ) to turn on the product.
   • If the product turns My printer will not turn on. We had a storm - c01468528.jpgSB cable disconnected , replace the USB cable.
   • If the product still does not turn on , continue to the next solution.

Solution four: Check the batteryIf your HP product has a battery, follow these steps:

1. Check the battery light. If the light is red, recharge the battery.
2. If the battery light is still red after recharge, replace the battery. Figure 3: Removing a battery (example only) 1 - Slide the battery release slider in the direction of the arrow 2 - Remove the battery

Instructions for recharging and replacing a battery are available on the HP Web site. Solution five: Replace the power supplyIf you have completed all of the troubleshooting steps and are still experiencing a problem, contact HP to replace the power supply for your product. Solution six: Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product.

Have you tried the printer on a completely different wall plug, in a different area of our home or office?
Have you checked our circuit breaker(s) to make sure they are all on?

If you don't have a surge protector inline with your printer power supply, a balckout, brownout and possible surge when it comes back on could very well have damaged the power supply and/or printer.

Storm could also mean power spikes and damage to the printer circuit. If the printer was connected to the mains the damage could have been done. Open it up if you have the tools and look for bulged or burst ICs, those black rectangular pieces on the inside of the printer. If you can locate any, then the whole module has to be replaced with a new one of exactly the same specs.