Question about Creative Labs ZEN SLEEK MP3 Player

1 Answer

When my wife turned her Zen Sleek on it asked her to reboot, format or reset firmware. She rebooted. It got to ZEN and froze. after about an hour it gave her the same options. She reformatted. Still has same problem. Then I found rainmakers solution (http://www.fixya.com/support/t145182-creative_zen_frozen_reset_not_worked) and sent it to her and she said it worked for a few seconds and then froze again. Any other suggestions?

Posted by m_mccourtie on

Ad

1 Answer

YourZEN

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 820 Answers

Hello,

Creative Support
There's support on the Creative site for the Zen Sleek player:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=13599&prodName=Zen%20Sleek&subCatName=ZEN&CatName=MP3+Players&VARSET=prodfaq:PRODFAQ_13599,VARSET=CategoryID:213


Considering the frozen problem
Creative gives this information when the player freezes, in the knowledgebase solutions:
>>>>>

  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the right of the dock connector port.
  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64128: Accessing the Recovery/Rescue Mode of your Player

    Note:
    1. Clean Up scans a player's hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player's firmware.
    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.
Last updated: June 16th, 2009 <<<<<

when my wife turned her Zen Sleek on it asked her - f358b00.jpg
1.
How to perform a Clean Up:
http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.197:80/srvs/cgi-bin/webcgi.exe/,/?st=183,e=0000000000715959190,k=4557,sxi=12,varset=ws:http://uk.europe.creative.com,case=64128
Player has to be in Clean Up mode.
This is the link SID 64128, viewing knowledgebase solutions.

2.
Performing a format or reload of the firmware , after Clean Up:
http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.197:80/srvs/cgi-bin/webcgi.exe/,/?st=374,e=0000000000715962234,k=4557,sxi=12,varset=ws:http://uk.europe.creative.com,case=63033
Player has to be in format or reload firmware mode.
This is the link SID 63033 viewing knowledgebase solutions.


Manual for the Zen Sleek:
http://files2.europe.creative.com/manualdn/Manuals/TSD/8891/0xCF294831/Zen%20Sleek%20Quick%20Start%20Multilingual.pdf


Just post a comment, when needing more help.

Posted on Nov 25, 2009

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

4helpful
2answers

My Creative zen Sleek Photo is frozen

Hi,

Initially, would suspect that the hang or froze. A couple of ideas that you can try:
double check that the unit is fully charged;
  • do a rest. There would be a reset button inside a small hole, you can use a dull pin, straightened paperclip or even a toothpick;
  • verify that the "Hold" is disable/disengaged;
  • access the Recovery Mode. Press and hold the Play/Pause button while doing the reset as above described;
  • there would be several options. You can try all except Reload OS/Firmware;
  1. Clean Up is scans and remove invalid music library;
  2. Format (All) erases everything saved;
  3. Reload OS/Firmware would be a last resort;
  4. Reboot will restart the device.
  • Should it be a battery issue that will not hold a decent charge, you can replace it. Pls follow instructions from here;
  • If all else fails, reload the firmware. Pls reference the Creative website for instruction and latest update.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.
0helpful
1answer

I have a Creative Zen Sleek (20G) andit will not reboot as it comes up with "Hard disk problem" Could you let me know how to get this repaired

this is a recovery for the zen player
Detach your ZEN 20GB from the PC and ensure that it is turned off.
  1. Connect the power supply to the player (Optional).
  2. Slide the Power switch towards the Power On icon zen_20gb_reset2.jpg and hold it there while inserting one end of a paper clip into the Reset hole underneath the player. zen_20gb_reset1.jpg Warning: Take care to insert the paper clip into the Reset hole and NOT the Microphone
  3. The Rescue Mode screen appears when ZEN turns on.
    1. Remove the paper clip and release the power button.
    2. The following options will be displayed:
    1. Clean Up
    Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.
  • 4helpful
    4answers

    Getting out of recovery mode

    The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

    I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.
    0helpful
    1answer

    Wont work

    Get recovery tool from Creative website
    1helpful
    1answer

    My zen is freezeing

    1. I'd try a system clean up first (instructions below)
    2. definitely upgrade your firmware (http://us.creative.com/support/downloads/)
    3. If all else fails, back up all your music on your PC and format it (instructions below)

    .... from Creative's site

    Reset, Format or Clean Up a Zen Vision:M If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.
    To reset Zen Vision:M to factory default settings:
    Press on the Menu/Back button on your player, and select System, and then Reset.
    To Format or Clean Up Zen Vision:M
    1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off. If the battery is too low, charge the battery fully before continuing
    2. Slide the Power switch towards the Power icon vision_m_reset.jpgand hold the switch in the Power On position.
    3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. vision_m_reset1.jpg
    4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
      • Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
      • Format All (Formats the players hard disk - Note: all contents will be lost)
      • Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
      • Reboot (Reboots the device).
    5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.
    0helpful
    1answer

    Xen Sleek Photo

    remove the song and add it again.
    5helpful
    1answer

    Zen frozen on one screen even after I've restarted it.

    hard drive sounds bad. has it been dropped?
    try to do a cleanup
    1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
    2. Connect the power supply to the player.
    3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
    underneath your player, beside the data/power connector. Keep on holding the
    Play/Pause button while you release the Reset button. The Rescue Mode screen will
    then appear.
    4. After the recovery mode has started, release the Play/Pause button

    It will display the following options.
    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.
    0helpful
    1answer

    Hard disk prob

    hard disk is bad.
    can you format?
    1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
    2. Connect the power supply to the player.
    3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
    underneath your player, beside the data/power connector. Keep on holding the
    Play/Pause button while you release the Reset button. The Rescue Mode screen will
    then appear.
    4. After the recovery mode has started, release the Play/Pause button

    It will display the following options.
    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.
    1helpful
    1answer

    Zen sleek frozen after trying to delete songs

    Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.
    Not finding what you are looking for?
    Creative Labs ZEN SLEEK MP3 Player Logo

    314 views

    Ask a Question

    Usually answered in minutes!

    Top Creative Labs Audio Players & Recorders Experts

    Ekse

    Level 3 Expert

    13435 Answers

    Brad Brown

    Level 3 Expert

    18829 Answers

    Jean Sintulaire

    Level 3 Expert

    759 Answers

    Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...