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I've just replaced black cartridge and now the printer will not print a black and white document. It appears on the printer screen that the black cartridge is not highlighted like it is not being recognized.
I have no prompts from the printer which tell me there is a conflict or a problem. I have rebooted both printer and desk-top and still no go on the printing.
Nothing prints from PC or scanner except non-standard mathematics fonts. We followed the steps in the HP solution but nothing changed.Nothing prints from PC or scanner except non-standard mathematics fonts. We followed the steps in the HP solution but nothing changed.
Brand new, HP original black cartridge is failing to print, whilst all others print perfectly. Have "cleaned" at least four times - all at deep level; tried power off, removal of cartridges, two minute wait and replace to no effect.
Started the day after the warranty ended!Brand new, HP original black cartridge is failing to print, whilst all others print perfectly. Have "cleaned" at least four times - all at deep level; tried power off, removal of cartridges, two minute wait and replace to no effect.
Started the day after the warranty ended!
I've just replaced black cartridge and now the printer will not print a black and white document. It appears on the printer screen that the black cartridge is not highlighted like it is not being recognized.
I have no prompts from the printer which tell me there is a conflict or a problem. I have rebooted both printer and desk-top and still no go on theprinting.
Same problem as above user - I am at whit's end.I've just replaced black cartridge and now the printer will not print a black and white document. It appears on the printer screen that the black cartridge is not highlighted like it is not being recognized.
I have no prompts from the printer which tell me there is a conflict or a problem. I have rebooted both printer and desk-top and still no go on theprinting. Same problem as above user - I am at whit's end.
My HP C5180 stopped printing black even though there was a little bit of ink left in the cartridge. I put a brand new HP black cartridge in. The ink gague display shows that it is full. However, it WILL NOT print black. I've tried cleaning the printhead and aligning the printer (failure message). I've turned off, unplugged, removed cartridges, waited 2 minutes, and reversed that process - still no black ink!
Any suggestions?My HP C5180 stopped printing black even though there was a little bit of ink left in the cartridge. I put a brand new HP black cartridge in. The ink gague display shows that it is full. However, it WILL NOT print black. I've tried cleaning the printhead and aligning the printer (failure message). I've turned off, unplugged, removed cartridges, waited 2 minutes, and reversed that process - still no black ink!
Any suggestions?
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I suggest
you verify the permanent built-in PRINTHEAD performance (either one of the procedures below applies to all
printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please
visit the Inkjet411 HP02 system support page which includes videos of everything
mentioned below and then some: http://inkjet411.com/?page_id=1372 A. HP02
ink-series printers with KEYPAD (i.e. keypad numbers 1-9) Tap
43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1.Press * and # keys simultaneously.
2. "Enter
Special Key Combo" will be displayed.
3.Press 123 to display the 'Support/Service' menu.
4.At 'Support/Service' menu, click the Right Arrow
3 times until Special Reports menu is displayed.
5.Select Ok, then click Right Arrow 2 times until the
'print-mech button tap' menu is displayed.
6.Select Ok ('code = 0' will be displayed); click
and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you
need to decrease numerical count.
7.Select Ok. The test page prints.
8.Check the 4th line at the top of the printed
report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen
Status: Pen OK".........if any other message
is displayed then the PRINTHEAD may have failed and may need to be replaced (if
part is still available). It is suggested to perform the 'Printer Reset'
procedure below to first rule out printer firmware related problem. B. HP02
ink-series printer models that DO NOT HAVE a KEYPAD: Internal Test Print:
1. Press the Menu button, press
the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button
several times to select 'Print Test Page', and then press 'OK'. The test page
prints. Tap 43 PRINTHEAD Health Diagnostics -
See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn
ON the printer.
2. Press
and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release
both buttons.
4. You
will see a new screen that says, "Enter Special Key Combo"... The Key combo is:
press and release in sequence the "Red Eye Removal", "Print Photos", and then
"Red Eye Removal"
5. Scroll
through the menu by pressing the right arrow button until the display says
'Special Reports'.
6. Select
Ok, then press the arrow button until the 'print-mech button tap' menu is
displayed.
7. Select
Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43'
is displayed.
8. Select
Ok. The test page prints.
9. Check
the 4th line at the top of the printed report; an electrically good/stable
PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is
displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is
not replaceable). It is suggested to perform the 'Printer Reset' procedure
below to first rule out printer firmware related problem.
For additional and advanced HP printer diagnostics,
please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing
related issues please visit http://www.inkjet411.com
After long being plagued by similar symptoms I've found the problem that caused my similar occasional inability to print black and white: ******************* The C5180 (or the print cartridges it uses) is EXTREMELY sensitive to how well balanced the printer is. ******************* If the printer is tilted even slightly off of a totally level surface, it has trouble siphoning ink from the black cartridge. The table on which my C5180 was placed wobbled enough that it would sometimes be unable to print. If you're having this problem, double check your table is level or put the printer on the floor and see if you notice any improvement. Good luck!
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Go to the printer properties and open the tab. there will be a place to check black print only. Save your changes. You will have to uncheck it if you ever want to print color.
Take out the black cartridge once you've determined that you are completely out of black ink. You'll have to rely on the dark hues from the color cartridge to print in black.
Adjust the printer software settings. Once you take out the black cartridge, your printer's software will typically warn you that you are missing a cartridge. Follow the instructions for your printer to allow the printer to print without the black cartridge. Then set the printer to print in black and white, not color. This overrides the black cartridge and allows the printer to access the dark hues of the color cartridge.
Print a test page to ensure that your printer now prints black using the color cartridge.
Print your documents. Bear in mind that your documents may not appear as black as normal. Still, they should be dark enough to pass for black, depending on how much color ink you have and the strength grade of the ink.
Yes replace the Yellow cartridge. This is because the printer will construct the black colour as a mix of all the colour inks installed in the printer. However, on the printer preferences you can see when you print a document from an application by using the FILE tab and then selecting the PRINT option then go to PRINTER PREFERENCES there is an option to select printing in Greyscale or Black & White only. Also if you are printing text from an app such as Word make sure that the text is actually 100% black as if it is not then the printer will automatically ignore the black ink cart and try to mix it from the colour ink carts just as it would when printing an image.
You can go into the print properties and set it to print black only, however if any of the color cartridges are empty the printer may not print until you replace whichever cartridge is empty.
it sounds like the printer is malufunctioning...it might be a problem with the printer head..see where the printer opens for the ink.. look at the yellow space for the ink.. remove the ink and take a cotton swab full of alcohol and clean it then let it dry and place the new ink cartridge there and restart the machine..see if it gives the same eror..if it does consider replacing the device
I replaced the old cartridge with a new one (Magenta) and it still asks me to replace it with a new cartridge. For 1 colour which is LOW, it stopped me completely from PRINTING or COPYING at all. Any clues how to fix this?
Seriously...I've read all these reviews saying how the c5180 is so great, but I've had nothing but problems with it from day one, and have shelled out so much money fixing it. Now I'm getting an 'ink expiration near' error, which is completely preventing me from doing anything. I have a paper due tomorrow, and apparently I can't print it out now, a %$#@ing black and white document...bc MAGENTA is almost expired. Can someone please tell me a way to override this so I can print my paper? >.>
We have an issue of missing or replace yellow cartridge. Please feel free to contact the HP support for replacement of the printer, if the printer is in warranty status. HP would replace the printer.
Nothing prints from PC or scanner except non-standard mathematics fonts. We followed the steps in the HP solution but nothing changed.
Brand new, HP original black cartridge is failing to print, whilst all others print perfectly. Have "cleaned" at least four times - all at deep level; tried power off, removal of cartridges, two minute wait and replace to no effect.
Started the day after the warranty ended!
I've just replaced black cartridge and now the printer will not print a black and white document. It appears on the printer screen that the black cartridge is not highlighted like it is not being recognized.
I have no prompts from the printer which tell me there is a conflict or a problem. I have rebooted both printer and desk-top and still no go on theprinting.
Same problem as above user - I am at whit's end.
Same problem. Nothing works so far.
My HP C5180 stopped printing black even though there was a little bit of ink left in the cartridge. I put a brand new HP black cartridge in. The ink gague display shows that it is full. However, it WILL NOT print black. I've tried cleaning the printhead and aligning the printer (failure message). I've turned off, unplugged, removed cartridges, waited 2 minutes, and reversed that process - still no black ink!
Any suggestions?
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