"No scan options" error message on Officejet 4315

Does the fax/scanner light come on at all? If not, then that's the problem, because that's the only part that likely needs to warm up.

Are you able to send faxes when using the printer operator panel - not through Lexmark Productivity Suite application on your computer? Are you able to receive faxes without any problems? Make sure the fax line where the printer is connected is working properly. It could be a signal quality in the connection.
You can also try to decrease the transmission speed when sending faxes. On your printer operator panel:

1. Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
2. Press Select.
3. Press Options ten times until MAX SEND SPEED appears on the LCD display.
4. Change it to 9600 BPS using the - (left arrow) button.
5. Press Select.

Try to send your fax again.
Source: Problems Sending a Fax to Specific Fax Machines

Did it work at all once you reloaded the software? Is the computer recognizing it in devices and printers? If it is present, right click on the printer, go down to properties and troubleshoot.... Let me know

Hello,

The scanner function is not available when you are connected wireless, you must be connected via USB to your PC for the scanner to function correctly.

Buddy
Corporate Computer
Over 21 years of PC and printer support/repair

Uneconomical to replace the scanner assy. sorry

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&product=90792

Issue When the scan button is pressed on the product, nothing happens. The scan button does not work correctly. Workaround Choose one of the following options to scan without using the scan button. Option one: Scan using Windows Fax and Scan

1. Click the Windows icon ( ), click Programs , and then click Windows Fax and Scan . NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
2. Click New scan .
3. Click File , and then click Scan .

Option two: Scan using Paint

1. Click the Windows icon ( ), click Programs , and then click Accessories .
2. Click Paint .
3. Click File , and then click From Scanner or Camera .
4. Click Scan .

Cause The drivers in the Windows Vista operating system do not support button press functionality on the product.

this usually happen when sending fax ,if thats the case take the following steps
1. Press the setup button (upper right corner of the fax machine)
2. Keep pressing the setup button until you get to the fourth option which says "Advanced Fax Setup"
3. Press OK to select the "Advanced Fax Setup" menu
4. Then using the left or right scroll arrows (below the OK button) scroll till you get to the sixth option which says "Fax Speed"
5. Press OK to select this menu item
6. Press the right scroll arrow till you get "slow" for the fax speed.
7. Press OK to accept this selection.

Then initiate a fax as you normally would.

hope this helps if you have further problem do let me know

Unplug the power cable from the All-In-One when there is still power in the unit.
Also unplug the power cord from the wall outlet.
Leave the cable unplugged for atleast 1Min time.
And connect the cable directly to wall outlet with out any surg protector (if you have a different outlet try with that)
Then before connecting the cable to the All-In-One press and hold the # and no 9 button do not release the buttons untill it comes up with a mesage as reset (or if the screen goes blank then release the keys and turn the power on)
Then press the setup/menu button and then press the right arrow key till you see print reports> the press Ok and scroll to print test page and check if it is functioning properly.
Then try a color or Black copy and check.

Good Luck

After hours of trying things.I found this and it worked. The scanner button doesn't work, but at least I can scan.


To scan a picture using Windows Photo Gallery

Before you begin, make sure that you've installed your scanner on the computer and that the scanner is turned on.

1. Click to open Windows Photo Gallery.
   
2. Click File, and then click Import from Camera or Scanner.
   
3. In the Import Pictures and Videos window, click the scanner that you want to use, and then click Import.
   

Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning

1. Click the Start ( ) icon.
2. Click All Programs .
3. Click Windows Fax and Scanning .
4. Click New Scan .
5. Click File and then click Scan .

Scanning with Paint

1. Click Windows .
2. Click All Programs .
3. Click Accessories .
4. Click Paint .
5. Click File and then click From Scanner or Camera .
6. Click Scan .

Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP