Question about Emerson EWD2203 DVD Player/VCR

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Disk holder will not open when open/close button pushed

My Emerson EWD2203 DVD Player disk tray will not open. I have tried unplugging tne unit for 5 seconds and for 30 minutes then pushing the Open/close button after plugged in and power turned on, but it did not work. I held the open/close button in for about 10 seconds-no work. I am told thar there is a small hole below the tray but do not which hole to push the paper clip into or how hard to push to trip a lock latch. I can not find a button to lock the tray ( as to keep child from playing).
I am Jim Scott at [email protected]

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A switch outside or inside is broken, dirty, or somewhat that get inside a switch.

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