That printer is kind of picky, make sure the paper cassette is all the way in, and also remove the toner and drum and look underneath. Sometimes paper scraps stick under the rollers and guides on the bottom.
Take out toner and make sure nothing is blocking in the way, Unplug unit and give it a few seconds before plugging it back in. Did you have a paper jam before this problem or ever recently had one?
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There was no paper jam before and solutions did not fix problem.
I will wait for the drum to cool before pulling out. I am wondering if the grey belt for the paper feeding should be free roating or not? I am still not seeing any paper jams or scaps but once more waiting to pull the drum.
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