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Posted on Nov 23, 2009
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I have a Brother HL-2040. The paper light is on, there is plenty of paper, not overfilled, no paper jams, and it still will not print.

  • caleb_thomps Nov 23, 2009

    There was no paper jam before and solutions did not fix problem.

  • caleb_thomps Nov 23, 2009

    I will wait for the drum to cool before pulling out. I am wondering if the grey belt for the paper feeding should be free roating or not? I am still not seeing any paper jams or scaps but once more waiting to pull the drum.

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That printer is kind of picky, make sure the paper cassette is all the way in, and also remove the toner and drum and look underneath. Sometimes paper scraps stick under the rollers and guides on the bottom.

  • Anonymous Nov 23, 2009

    That roller is not free rolling, but paper dust on it can cause it not to pick up and call it a jam, wipe the exposed areas of that roller with a damp rag and see if it helps..

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Take out toner and make sure nothing is blocking in the way, Unplug unit and give it a few seconds before plugging it back in. Did you have a paper jam before this problem or ever recently had one?

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Printing mailing list

Sounds to me like the word doc's page size is not set to the same as your printers tray.

In word, file , page set up. page size/paper size is set to "letter" in US I think is standard, it's A4 in Oz

On printer driver check page size setting too

Contral panel, printers and faxs, RIgHT click on brother printer icon, properties, printing preferences, page size

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