Question about Toshiba Satellite M65-S821 Notebook
The problem with some of these bogus "antivirus" malware programs is that as long as they're running in the computer's memory, they may try to recreate their own files on disk if you try to delete them and may have various other tricks built in to make them very difficult to eradicate, such as using random file names to allow them to elude real anti-virus and anti-malware programs. The criminals who perpetrate them often demand money to remove the software from your computer, hence such programs are sometimes called "ransomware".
Antivirus System Pro cripples Microsoft Internet Explorer's ability to connect to the Internet. If you have another browser already installed, such as Opera or Firefox, you may be able to connect with them to get the malware removal tools; if not, you'll need to use another, uninfected machine and bring the tools over on a USB flash drive.
If your machine is still running otherwise, but the malware windows are popping up over all other program windows and can't be minimized, making it impossible to use the computer, you may still be able to push them aside. Make sure the malware window isn't maximized, then grab the title bar and drag it to the edge of the screen, pushing as much of the window as you can off-screen. This will allow you to start up your alternate browser so you can get on-line and look for ways to remove the malware.
Using Google or your favorite search engine, plus the program name you noted earlier, look for sites that may discuss removal. I tried entering "antivirus system pro removal tool" in Google and immediately came up with several promising hits at the top of the results. The one I'd suggest first is "Remove Antivirus System Pro (Uninstall Guide)" at http://www.bleepingcomputer.com/virus-removal/remove-antivirus-system-pro.
The procedure calls for use of a couple of free, automated malware removal programs, linked from that page, plus a few simple manual steps. Follow the instructions step-by-step and you should have your machine back to its old self in short order.
Posted on Dec 12, 2009
Testimonial: "Good analysis & advice. I took it to a shop before I got this reply and they essentially did what you recommended and the problem is gone. Thanks"
What kind of antivirus do you have installed? A good free one for personal use is Avast! antivirus. You may want to check out this program. Free and very effective.
Posted on Nov 22, 2009
Go to windows update page and download or search in the search box windows defender download it and then after downloading it reboot and run it in safe mode so it will kill any bugs it finds, if that does not help go to malwarebytes and download their 30 day free trial to remove it. otherwise YOU WILL HAVE TO FIND THE NAME OF THE PROGRAM IN REG-EDIT AND DELETE THE FILE NAME OUT OF ALL YOUR REGESRTY areas, don't do this if you don't know how, and sorry about the caps.
Posted on Nov 22, 2009
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