Hi. The drain pan should be removed and cleaned at least once a year. The drain pan is located at the bottom of the refrigerator behind the front grill. Remove the grill, which snaps into place. Grasp the drain pan while pulling slightly upward and forward.
Clean the pan with warm soapy water or warm water and baking soda.
If the pan rattles when it is replaced, it is too close to the compressor. Simply reposition the tray.
If you have an ice-maker/dispenser, check the water supply hose going into and coming out of the water inlet valve. The hoses may be loose here, in return, causing the puddle you have discovered.
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Is this a side by side or a top freezer model?
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