CanonIR 5570 Copier reboots then jams at sorter

Hi tkasirye,

Welcome to Fixya.

You may need to check again the error code. According to the manufacturer's checklist for error codes, only the following are documented;

1. Error Codes - Toshiba 2860
2. 
   

1. "E01" Paper jam inside machine. "E02" Paper jam near the fuser. "E03" Paper jammed inside machine when power supply is switched on. "E04" Front cover open while copying. "E05" Paper jam near the aligning roller "E08" Paper jam at stacking area in the ADU "E11" Paper feeding jam at the ADU "E12" Manual feeding jam "E13" Paper jam from cassette 1 "E14" Paper jam from cassette 2 "E15" Paper jam from cassette 3 "E16" Paper jam from cassette 4 "E17" Paper jam from cassette 5 "E19" Paper jam from the LCF "E21" Paper jam in transport route 1 (LCF) "E22" Paper jam in transport route 2 (COPIER) "E23" Paper jam in transport route 3 (ALIGNING) "E25" Paper jam in transport route 4 (PFP) "E71" Original feed jam in ADF "E72" Original transporting jam in ADF "E73" Original exiting jam in ADF "E75" 2nd original feeding jam "E81" Paper jam before sorter "E82" Paper jam in sorter "E83" Sorter early arrival jam "E84" Paper in sorter when power is turned on "E85" Joint open jam while copying "E88" Paper jam outside the sorter bin "C01" Abnormal operation of the copier main motor "C04" Abnormal operation of the PFP main motor "C05" Abnormal operation of the ADU main motor "C11" Abnormal operation of the ADU side motor "C12" Abnormal operation of the ADU end motor "C13" Abnormal operation of the upper cassette tray "C14" Abnormal operation of the lower cassette tray "C15" Abnormal operation of the PFP upper cassette tray "C16" Abnormal operation of the PFP middle cassette tray "C17" Abnormal operation of the PFP lower cassette tray "C18" Abnormal operation of the LCF tray "C21" Optics carriage initialize error "C22" Lens initialize error "C23" Mirror initialize error "C26" Faulty exposure lamp "C33" Easy set-up is failed "C35" Developer material exists at the transfer separation adjustment "C41" Faulty thermistor or heater "C43" Faulty thermistor "C44" Faulty heater "C45" Sub thermistor is open
   

Shoulg you not find any of these mentioned error codes, I suggest you contact the tech support especially if the machine is still under warranty.

Hope this helps.

Takasashi

All Cob codes on this series of Minolta copiers pertain to the sorter. Most all of the time you can simply open and close the sorter to reset the code. By open and then close I mean that the sorter must be pulled away from the copier then closed back.
Make sure there is nothing interfering with the movement of the sorter bins.
If opening/closing does not reset the code or if the code comes right back after resetting then the sorter will need service as dis-assembly/repair/re-assembly will be required. You can also unplug the large connector going from the sorter to the machine and use the copier without the sorter. If you have a 10 bin sorter that "hangs" from the side of the machine then you can leave the sorter attached and it will work fine unplugged. If you have the 20 bin sorter that sits on the floor then the sorter will have to be moved away from the copier if unplugged to prevent the machine from jamming. If you unplug the sorter be sure to turn the copiers power off before disconnecting the sorter.
Good Luck and Thank You for using Fixya.
WheatlandService

Clean the exit parts rollers,lever and the sorter roller and bins.

ok touch the add functions key then common settings scroll down till you see limited functions turn that to off then power down machine with switch on right side turn back on . Make sure nothing is in the wayof the sorter bins. if it still throws a error you have a problem with your sorter

1)off the machine
2)try to detached your finisher or sorter assy from machine body .remove the finisher connector at the back of the machine .
3)reboot the machine .

You have an issue with your staple finisher, probably need to inspect the stapler unit itself to make sure nothing is jammed in it and it moves freely. If you can't clear the error then most likely the unit is defective.

Hope this helps,
TankMurdock

loks to me like you have a problem... serious problem might be time to go buy a new machine. i know of the best place to get a fully functional machine. GUARANTEED (858) 292-4129 KCDS/BMU www.bmusd.com

Do you get a paper jam or is the finsher not showing that is empty? You may have a broken bin or a miss alined bin or you have a lazy sensor flag. The copier should give you a idea where the paper jam is... May need more info. on this one..

1- you've already established that the jamming is coming from the sorter, since you said they jam as they exit the copier into the sorter bin.
2- check to see if the sorter is aligned, is one side higher than the other? is it crooked? are the wheels of the sorter turning as the paper exits the copier, is it plugged into the copier? does it show "connect sorter" when detached from copier?
if not the sorter board may be bad.It may need to be aligned ( not easy if not used to doing.)

hi im jules_09,have you tried cleaning all the ruber roller?try cleaning all ruber roller then lubricate al bushing and gears.if there is still a problem check all paper sensor it can be cleaned with alcohol.just soak the paper sensor with alcohol then let dry after a few minute then install it back again in the copier.dont soak the paper sensor in alcohol while it is in the machine.turn of the copier first